Brother MFC-L5800DW Basic User's Guide

Troubleshooting for Other Fax Problems
Related Models:
MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW
Difficulties Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is
plugged into the telephone wall jack and the LINE jack of the machine.
If you subscribe to DSL, VoIP, or MagicJack services, call your service
provider for connection instructions. If you are using a VoIP system, try
changing the Compatibility setting to Basic (for VoIP). This will lower
modem speed and turn off Error Correction Mode (ECM).
Make sure you pressed Fax and the machine is in Fax mode.
Print the Transmission Verification Report and check for an error.
Contact your administrator to check your Secure Function Lock
Settings.
Ask the other party to check that the receiving machine has paper.
Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If there is
no dial tone, connect a known working telephone and telephone line
cord to the LINE jack. Then lift the external telephone's handset and
listen for a dial tone. If you do not hear a dial tone or if you hear static
or interference on your fax line, contact your local telephone company
to check the line.
If you are using a telephone answering machine (External TAD
Mode) on the same line as the Brother machine, make sure your
answering machine is set up correctly.
1. Plug the telephone line cord directly from the wall telephone jack to
your Brother machine’s LINE jack.
2. Remove the protective cap from your Brother machine’s EXT jack,
and then plug the telephone line cord from your answering machine
into the EXT jack.
3. Set your answering machine to answer within four rings.
If you are having problems receiving faxes or voice messages, set
your answering machine to answer within two or three rings.
4. Record the outgoing message on your answering machine.
• Record five seconds of silence at the beginning of your outgoing
message.
• Limit your speaking to 20 seconds.
• End your outgoing message with your Fax Receive Code for
people sending manual faxes. For example: “After the beep,
leave a message or press *51 and Start to send a fax.”
5. Set your answering machine to answer calls.
6. Set your Brother machine’s Receive Mode to External TAD.
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Troubleshooting
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Brother MFC-L5800DW Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	42 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	9.2 s
Copy speed (black, normal quality, A4)	42 cpm
Scan to	CIFS, Cloud, E-mail, E-mail Server, FTP, File, OCR, USB
Scan drivers	ICA, ISIS, SANE, TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Input color depth	48 bit
Output color depth	24 bit
Scan speed (black)	28 ppm
Scan speed (color)	20 ppm
Input grayscale depth	16 bit
Output grayscale depth	8 bit
Image formats supported	JPEG, JPG, PNG, TIF, TIFF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	DOCX, HTM, HTML, PDF, PPTX, RTF, TXT, XLS, XLSX, XML, XPS
Faxing	Mono faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Fax speed dialing (max numbers)	300
Digital sender	No
Printing colors	Black
Maximum duty cycle	50000 pages per month
Number of print cartridges	1
Page description languages	BR-Script 3, Epson FX, IBM ProPrinter, PCL 5c, PCL 5e, PCL 6, PDF 1.3
Display	LCD
Control type	Touch
Display diagonal	3.7 \
Market positioning	Business
Email protocols	APOP, IMAP4, POP3, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA2-PSK
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS Name Resolution, DNS Resolver, mDNS, LLMNR Responder, LPR/LPD, Custom Raw Port/Port 9100, POP3, SMTP Client, IPP/IPPS, FTP Client and Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS Server, TFTP Client and Server, ICMP, Web Services (Print/Scan), SNTP Client, LDAP, IMAP4
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, POP3, SMTP Client, FTP Client y Server, CIFS Client, TELNET Server, SNMPv1/v2c, HTTP/HTTPS server, TFTP client y server, ICMPv6, SNTP Client, LDAP, Web Services (Print/Scan), IMAP4
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	70 sheets
Paper tray media types	Bond paper, Envelopes, Labels, Letterhead, Plain paper, Recycled paper
Paper tray media weight	60 - 120 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Envelopes, Legal, Letter
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 200 g/m²
Auto Document Feeder (ADF) media weight	60 - 105 g/m²
Package depth	525.8 mm
Package width	599.4 mm
Package height	629.9 mm
Package weight	20820 g
Quantity per pack	1 pc(s)
Card reader integrated	-
Sound pressure level (printing)	55 dB
AC input voltage	120 V
AC input frequency	50 - 60 Hz
Power consumption (max)	1248 W
Power consumption (off)	0.03 W
Power consumption (ready)	36 W
Power consumption (sleep)	8.4 W
Power consumption (printing)	630 W
Power consumption (average operating)	- W
Energy Star Typical Electricity Consumption (TEC)	0.567 kWh/week
Storage temperature (T-T)	0 - 40 °C
Operating temperature (T-T)	10 - 32 °C
Storage relative humidity (H-H)	35 - 85 %
Operating relative humidity (H-H)	20 - 80 %
Sustainability certificates	EPEAT Silver, ENERGY STAR
Cables included	Phone
Bundled software	Nuance PaperPort SE with OCR for Windows, Presto! PageManager with OCR for Mac
Included cartridge capacity (black)	3000 pages
Recommended monthly print volume	3500 pages

Weight and Dimensions

Depth	426.7 mm
Width	495.3 mm
Height	485.1 mm