Troubleshooting
Followed the cooking volume?
Possible Issues
Is the rice washed thoroughly?
Is there any foreign object or dirt?
Recommended Solutions
Please remove the foreign object or
dirt when completely cooled.
Problems
Rice is too hard
Rice is scorched
The rice cooker is
not functioning
Is the power connected properly?
Measured the amount of rice
and water properly?
Followed the recommended
water level?
Is the inner pot washed
thoroughly?
Wash the inner pot thoroughly.
Cooking rice other than jasmine
rice?
Cooking different types of rice can
produce scorch marks and it is not
caused by damage.
Please adjust the amount of water
according to different rice types and
personal preferences.
Please check the water level and
ensure there is enough water.
Do not cook more than 2 cups of rice.
Please check if the connector, plug
and socket are connected securely.
Keep in the pot for a long time
after cooking?
Is the rice washed thoroughly?
The rice will be charred if the rice is
not washed thoroughly.
To prevent overcooking, suggest
taking the rice off after cooking.
Is there any foreign object or dirt?
Please remove the foreign object or
dirt when completely cooled.
Place the inner pot on a flat surface
and follow the mark (water level)
given in the pot when adding water.
Please check the following before sending for service.
Are multi-plugs used?
Please do not plug your appliance
into any socket other than directly
into the standard 10A socket.
Pressed the cooking button and
the red light is on?
Please press the button to cook.
Did the inner pot install properly?
Please ensure the inner pot has been
properly installed on the appliance
before usage.
Is there any foreign object or dirt
in the pot?
Please remove the foreign object or
dirt when completely cooled.
The rice will be charred if the rice is
not cleaned thoroughly.
To Next Page
Loading...