1. If you have followed the instructions on this user manual but still have problem in using the appliance,
please contact the local distributors accordingly.
2. Please register your appliance online within 7 days after purchase, or you may register by fax or email
by following the procedures at the final page of the user manual.
3. You must retain and present the purchase receipt as proof of purchase when requesting for warranty
service.
4. No international warranty is available. Product warranty coverage limited to Hong Kong and Macau only.
5. The product's free warranty period is one year from the date of purchase and is provided by the agent.
Repair services after one year will be charged on a case-by-case basis, including inspection fees, parts
and maintenance costs.
6. Customers are required to bring in the appliance to service center for service.
7. The warranty is VOID if the product is damaged under the below circumstances:
● not used properly and did not follow the guidelines in this user manual.
● found to have been dismantled without prior authorization.
● damaged due to misuse or negligence.
● damaged due to force majeure like earthquake, thunder, flood, war.
● used for commercial purpose or under abnormal household use situations.
● improper care, like never cleaning the product.
● do not revise this user manual.
● warranty does not cover consumable parts.
● damage originated from cooking oil flew into the main unit.
8. Instruction are also available in an alternative format such as on a website https://acehomehk.com/.
Warranty Terms and Conditions 14
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