BT Home Monitor ~ 8th Edition ~ 26th March ’03 ~ 5296
The ‘On’ indicator shows you when your system
is switched on. The ‘Check’ indicator advises of
an event which has occurred, or something
related to the system which may need attention
e.g. low batteries. The ‘Chime’ indicator shows
when the chime function (an audible notification
when a sensor is triggered) is activated. The
‘Power’ indicator is lit when mains power to the
panel is present.
My system ‘Check’ light is on, what should I do?
By pressing the SHOW / OK key repeatedly, the
Home Monitor will step through the areas of the
system which need to be checked. Please refer
to the Troubleshooting section of the User Guide
if you need assistance in resolving any of these
problems.
Why does my Control Panel have a
communication failure?
A communications failure is caused when the
panel cannot detect an active telephone line.
This may be because the telephone line cable is
not connected properly, or that your telephone
line is not actually working. In the first instance,
refer to the Troubleshooting information
contained in your User Guide. If the problems
persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
Why does my Movement Detector not respond
to movement?
Movement Detectors are very sensitive, so to
preserve the life of the batteries the detectors
will go to ‘sleep’ after an event has been
identified and reported to the panel. This ‘sleep’
period lasts 90 seconds, after which, if no
activity is detected the Movement Detector will
become active and ready to detect other events.
In the first instance, refer to the Troubleshooting
information contained in your User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
Why does my Movement Detector keep
generating false alarms?
If you have a pet, make sure they have not
triggered the system. Remember, pet sensitivity
can increase in certain circumstances e.g. the
closer the pet is to the detector.
In the first instance, refer to the Troubleshooting
information contained in the User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
What happens if a Sensor appears to be
malfunctioning?
In the first instance, refer to the Troubleshooting
information contained in your User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
How do I know if a battery needs changing?
If a battery needs changing in your wireless
Detectors or Keyfob, a message will be sent to
the Control Panel. The ‘Check’ indicator will light
up, the panel will advise of a low battery and your
on-line account will display a message.
For more information on the type of batteries
required please refer to the Specifications in
Section 8.
What should I do if there is a power cut?
If there is a power cut your panel will send a
message to the BT Home Monitoring service
advising of this. Your back up battery will provide
power to your alarm system for approximately 8
hours.
What should I do if my telephone line is faulty?
If your telephone line is faulty your BT Home
Monitor will be unable to send alerts to the
Internet monitoring service. You should contact
your telephone line provider to fix the problem.
What should I do if I think my BT Home
Monitor is not working, or not reporting
incidents from my home?
First of all, try a full in home test and test the
contact service from your online account. Once
you have consulted your User Guide and the
Troubleshooting information, it is advisable to
call the BT Helpdesk for assistance.
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SECTION 7
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