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Emily CobbSep 23, 2025
What to do if part of my BT Security System equipment is missing?
- TtkleinSep 23, 2025
Call BT on 0800 587 8877 and we will assist with whatever elements are missing. If necessary, we may provide you with a new complete kit.
What to do if part of my BT Security System equipment is missing?
Call BT on 0800 587 8877 and we will assist with whatever elements are missing. If necessary, we may provide you with a new complete kit.
What to do if my BT Home Monitor system ‘Check’ light is on?
If the ‘Check’ light is illuminated on your BT Home Monitor system, press the SHOW / OK key repeatedly. The Home Monitor will then display the areas of the system that need to be checked.
What to do if there is a power cut with my BT Security System?
In the event of a power cut, your panel will send a message to the BT Home Monitoring service to notify them.
What to do if my telephone line is faulty with BT Home Monitor?
If you find that your telephone line is faulty, you should contact your telephone line provider to fix the problem.
Why does my BT Home Monitor VP1000 Security System Movement Detector not respond to movement?
The Movement Detectors enter a ‘sleep’ mode after an event is identified and reported. This period lasts for 90 seconds. After this ‘sleep’ period, if no activity is detected, the Movement Detector will become active and ready to detect other events.
What to do if Case Open on BT Home Monitor VP1000?
Check your BT Security System Control Panel and secure it.
What to do if Sensor Inactivity on BT Home Monitor VP1000 Security System?
If a sensor hasn’t communicated with the BT Security System panel for 4 hours, check the sensor (details will be on the panel). Try changing the location of the sensor and re-registering it to the panel.
What to do if Radio Failure on BT Home Monitor VP1000 Security System?
If the signal between a sensor and the BT Security System panel is blocked, check the sensor (details will be on the panel). Check whether any new equipment been placed near it which may stop it from working.
When I plugged in my telephone line I received several alert messages, why did my BT Home Monitor do that?
The Control Panel memory has stored events and activations during the setup. These events should clear after installation; the CHECK messages should disappear when you switch your system on.
I have an answerphone, will the BT Home Monitor alerts still get through?
When activated, the monitoring service will first dial your home. If it encounters an answering machine, you may receive a message or part-message alerting you to the event.
General| Night Vision | Yes |
|---|---|
| Two-Way Audio | Yes |
| Connectivity | Wi-Fi |
| Wireless Technology | Wi-Fi |
| Motion Detection | Yes |
| Compatibility | iOS, Android |
| Camera Resolution | 720p |
| Power Source | Mains power (camera), Rechargeable battery (monitor) |
| Features | Motion Detection |
| Storage | Cloud storage (optional subscription) |
Guides on placing sensors and verifying system functionality.
Steps for creating and configuring the personal online monitoring account.
How to trigger alerts and system responses to sensor events.
Managing user codes, master codes, and system settings.
Procedures for adding, deleting, or changing these accessories.
Procedures for accessing and navigating the BT Home Monitoring online portal.
Provides actions for common error messages and system status indicators.