How to fix Check Telephone Line on BT Home Monitor VP1000?
If the BT Security System panel hasn't been able to detect a phone line, make sure the phone cable is properly connected and check for a dial tone on another telephone extension.
Can I put in 999 as a contact in BT Home Monitor?
The system does not allow you to enter an emergency service as a contact number.
Why does my BT Security System Control Panel have a communication failure?
Your BT Security System Control Panel might show a communication failure because it can't detect an active telephone line. Ensure the phone cable is properly connected. Check for a dial tone on another telephone. If there's still no dial tone, contact your telephone company.
When I plugged in my telephone line I received several alert messages, why did my BT Home Monitor do that?
The Control Panel memory has stored events and activations during the setup. These events should clear after installation; the CHECK messages should disappear when you switch your system on.
What is the ‘Check-Beeps’ function on BT Home Monitor?
If the Home Monitor detects a system problem, the ‘Check’ light will illuminate, and a high-pitched beep will sound three times every minute.
I have an answerphone, will the BT Home Monitor alerts still get through?
When activated, the monitoring service will first dial your home. If it encounters an answering machine, you may receive a message or part-message alerting you to the event.
I keep getting asked for my password after I am logged in to BT Home Monitor, why?
For security reasons, if you log in to your BT Home Monitor online account but remain inactive for 20 minutes, you will be required to log back in to continue.
How can I tell if a BT Home Monitor alert is a false alarm?
When you receive an alert, you can access your online account for a comprehensive list of sensor activity and status events to help determine if it's a false alarm.
What happens if my line is not working with BT Home Monitor?
If your phone line is not working, the BT Home Monitor VP1000 will continue to operate, and the siren will sound within your home if an event is detected.
What happens if my phone is engaged when using BT Home Monitor?
Your system may call the monitoring service to register a status report even when you are on the phone.
General| Night Vision | Yes |
|---|---|
| Two-Way Audio | Yes |
| Connectivity | Wi-Fi |
| Wireless Technology | Wi-Fi |
| Motion Detection | Yes |
| Compatibility | iOS, Android |
| Camera Resolution | 720p |
| Power Source | Mains power (camera), Rechargeable battery (monitor) |
| Features | Motion Detection |
| Storage | Cloud storage (optional subscription) |
Guides on placing sensors and verifying system functionality.
Steps for creating and configuring the personal online monitoring account.
How to trigger alerts and system responses to sensor events.
Managing user codes, master codes, and system settings.
Procedures for adding, deleting, or changing these accessories.
Procedures for accessing and navigating the BT Home Monitoring online portal.
Provides actions for common error messages and system status indicators.
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