Why does my BT Security System Control Panel have a communication failure?
Your BT Security System Control Panel might show a communication failure because it can't detect an active telephone line. Ensure the phone cable is properly connected. Check for a dial tone on another telephone. If there's still no dial tone, contact your telephone company.
I keep getting asked for my password after I am logged in to BT Home Monitor, why?
For security reasons, if you log in to your BT Home Monitor online account but remain inactive for 20 minutes, you will be required to log back in to continue.
How can I tell if a BT Home Monitor alert is a false alarm?
When you receive an alert, you can access your online account for a comprehensive list of sensor activity and status events to help determine if it's a false alarm.
What happens if my line is not working with BT Home Monitor?
If your phone line is not working, the BT Home Monitor VP1000 will continue to operate, and the siren will sound within your home if an event is detected.
What happens if my phone is engaged when using BT Home Monitor?
Your system may call the monitoring service to register a status report even when you are on the phone.
Why does my BT Home Monitor VP1000 Security System Movement Detector not respond to movement?
The Movement Detectors enter a ‘sleep’ mode after an event is identified and reported. This period lasts for 90 seconds. After this ‘sleep’ period, if no activity is detected, the Movement Detector will become active and ready to detect other events.
What to do if my telephone line is faulty with BT Home Monitor?
If you find that your telephone line is faulty, you should contact your telephone line provider to fix the problem.
What to do if there is a power cut with my BT Security System?
In the event of a power cut, your panel will send a message to the BT Home Monitoring service to notify them.
What to do if my BT Home Monitor system ‘Check’ light is on?
If the ‘Check’ light is illuminated on your BT Home Monitor system, press the SHOW / OK key repeatedly. The Home Monitor will then display the areas of the system that need to be checked.
General| Night Vision | Yes |
|---|---|
| Two-Way Audio | Yes |
| Connectivity | Wi-Fi |
| Wireless Technology | Wi-Fi |
| Motion Detection | Yes |
| Compatibility | iOS, Android |
| Camera Resolution | 720p |
| Power Source | Mains power (camera), Rechargeable battery (monitor) |
| Features | Motion Detection |
| Storage | Cloud storage (optional subscription) |
Guides on placing sensors and verifying system functionality.
Steps for creating and configuring the personal online monitoring account.
How to trigger alerts and system responses to sensor events.
Managing user codes, master codes, and system settings.
Procedures for adding, deleting, or changing these accessories.
Procedures for accessing and navigating the BT Home Monitoring online portal.
Provides actions for common error messages and system status indicators.
To Next Page