BT Home Monitor ~ 8th Edition ~ 26th March ’03 ~ 5296
I have an answerphone, will the alerts still get
through?
Upon activation, the monitoring service will first
dial your home. If it encounters an answering
machine, you may receive a message or part-
message alerting you to the event, and asking you
to respond. If you do not reset the Control Panel
at that time, the alert process will start as normal.
I have BT Select Services e.g. Call Waiting,
will this still work ?
The system is compatible with nearly all of BT’s
other Select Services, such as BT Call Minder.
Call Barring to National Rate numbers will
prevent the Control Panel from dialling out to
the monitoring service as this uses an 0870
number. To use the service you must lift the
0870 barring.
Can I put in 999 as a contact?
The system does not allow you to enter an
emergency service as a contact number
What if my friends and family don't have
mobiles or e-mail addresses?
The system will call a normal home phone
number, if that is the only contact method
available to a neighbour or support contact.
How can I tell if a BT Home Monitor alert is a
false alarm?
The BT Home Monitor system provides you with
all the information from the property, during any
event. Once your receive an alert, you can access
your online account for a full list of sensor activity
and status events. Armed with information about
which sensors have been triggered, you are then
in a position to make an intelligent judgement. If
for example, if a single sensor has been activated,
you may choose to monitor your BT Home
Monitoring web account to see what other alerts
are being generated (if any). The intelligence in
the BT Home Monitor VP1000 puts you in control
of the situation.
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SECTION 7
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