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What happens to my service if there’s a power or
broadband failure?
Your service may not work if there’s a power cut or
broadband connection failure. Access to emergency
services is provided, but calls, including emergency calls
to 999 or 112 made via BT Broadband Talk, may not
work. These failures may be caused by reasons outside our
control. Location information, provided to the emergency
services, is limited to the address of the associated
telephone line where applicable. BT does not currently
support number portability.
Can I take my BT Broadband Talk number with me to
another provider?
It isn’t currently possible to transfer your BT Broadband Talk
number to another provider.
Your Hub and Hub Phone cannot be used with
another provider.
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