Set up your Hybrid Connect device
It’s time to set up your Hybrid Connect device. When you’re finished, it will be able to
connect your Smart Hub to our mobile network. You’ll stay online, even if you’re
without broadband.
Before you do anything else, make sure your Smart Hub is up and running.
Then, follow these five steps:
Attach to your hub
Take the Ethernet cable with yellow
ends. Attach one end to the back of your
Hybrid Connect device. Attach the other
end to the back of your Smart Hub, using
one of its yellow Ethernet ports.
Download the app
This is an optional step. But the My BT
app can give you more detail than
this user guide. Download it by
scanning the QR code or visiting
bt.com/products/apps
Check the lights
The lights on your device will tell you
how your service is performing by
changing colour.
2
Plug in and power up
Plug in the Hybrid Connect device
and press the power button. After a
few seconds the central light will turn
green. The device works best when it
can run in the background, so keep it
plugged in.
3
Wait for a connection
The Hybrid Connect device should
connect to our mobile network within
a few minutes of being powered up.
It will then pair with your hub. (Its
central light will stop flashing and
turn blue.)
4
Power
button
Link
button
Ethernet
port
Solid green
Your device is
starting up.
Solid orange
Your device is
too far from
your hub.
Flashing red
Your device cannot
connect to your hub.
Try connecting with an
Ethernet cable or moving
it closer to the hub.
Flashing blue
Your device is
pairing with
the hub.
Solid blue
Your device is paired
with your hub.
Flashing green
Your device is not paired
with your hub. Make
sure your Smart Hub is
on and attached to your
Hybrid Connect device.
Not getting a strong 4G signal?
The Hybrid Connect device works best when it’s attached to a Smart Hub with an
Ethernet cable. But it can connect to the hub without it. So if you’ve followed steps
one to five (above) and your 4G signal isn’t strong enough, it’s time to try moving
your device to another location. Your Hybrid Connect device will then connect to
your Smart Hub using wi-fi.
Look for a location that’s:
• well ventilated
• raised up from the floor
• away from other electronics
• near a plug and a window
• relatively close to your hub.
The lights on the device will tell you when you’ve found a good spot. Both the
central light and the 4G signal bars should be blue, meaning your Hybrid Connect
device is connected to your Smart Hub using wi-fi, and also to our mobile network.
If your central light turns red then try another location and restart the device.
Need some help?
Find answers online at bt.com/help/hybridconnect
Chat with us between 7:00 and 23:00 on bt.com/chat
Speak to us between 8:00 and 21:00 by ringing 0800 800 150
*
Get help from other users on bt.com/community
*Calls from UK mainland and mobile networks are free. International call costs may vary.
Solid red
There’s a problem.
Restart your device.
If its light is still red,
get in touch.
1
5
Got working broadband?
If everything’s working as it should, the
central light and 4G signal bars will be
blue (as will the light on your Smart Hub).
Flashing blue
Your device is
connecting to
the mobile
network.
Solid blue
Your device has
a strong signal.
Two or three bars
are good.
Partially blue
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Solid white
Your device is using
mobile data because
your broadband is not
working. Two or three
bars are good.
Partially white
You may be able
to improve your
signal. Follow the
instructions in the
next section.
Flashing red
Your device cannot
connect to the mobile
network. Follow the
instructions in the
next section.
Solid red
There’s a problem with
your device. We’d like
to help, so please get
in touch.
What do the lights on your device mean?
Broadband not working?
If your broadband has cut out, the Hybrid
Connect device will take action. After a
couple of minutes, its 4G signal bars will
turn white, indicating the device is using
mobile data. In this situation, the light on
your Smart Hub will turn purple. This shows
that it’s using our mobile network with the
help of your Hybrid Connect device.
Waiting for your broadband line?
If your broadband hasn’t been provided
yet, your Hybrid Connect device will use
our mobile network to get online. Its 4G
signal bars will be white and the light on
your Smart Hub will be purple.
(Remember to plug your Smart Hub
into your broadband line when your
broadband service is ready.)
Central light
4G signal bars
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