Let’s get started
Your hub is starting up
Leave your hub to start up, it should take approximately
60 seconds to fully turn on before it attempts to connect.
What the lights on your hub mean
No light
WPS button flashing
If it’s flashing blue, it’s waiting for you to press the WPS
button on your computer or device. If it’s flashing red,
it didn’t connect – wait a couple of minutes and try again.
Solid
purple
Your hub is working but isn’t connected to the internet
Connect a device, open a new web browser window and
follow the help wizard to get connected.
Your hub is connecting to broadband
Give it at least three minutes to connect. The light will
turn blue when your hub is ready.
There’s a problem somewhere
Turn your hub off and on again. If the light still doesn’t
turn blue, use a paper clip to press your hub’s factory
reset button.
Your hub is connected to 4G using Hybrid Connect
Your broadband is down but you can continue to use
the internet.
Your hub is working and is connected to the internet
If you can’t get online, it might be your device.
Try switching your device off and on.
The power is off or the lights have been turned off
Check the hub is plugged in, switched on and its lights
haven’t been turned off in the Hub Manager.
Your hub is working but the broadband cable
isn’t connected
Check if the broadband cable and filter (if you’re using
one) are plugged in correctly.
This hub will give you faster wi-fi in more places than ever before.
While your hub is starting up it will flash through a series of lights
Solid
green
Flashing
orange
Solid
orange
Solid
blue
Solid
red
Flashing
orange
Solid
orange
Solid
blue
Solid
green
Flashing
purple
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