WHAT’S IN THIS GUIDE.
999 or 112 emergency calls.
Your BT Cloud Voice phone number is
registered to a specific address, so when
you make a 999 or 112 call from your
phone number, that’s the address the
emergency services will see. If you use
your BT Cloud Voice service at a different
address, the registered address does not
automatically change. So if your work
location changes let your BT Cloud Voice
service administrator know as they might
also need to change your registered
address.
You might not be able to make 999 or
112 calls when there’s a power or
network failure or if using the service
through an app on a mobile device.
NEED
HELP?
EMERGENCY
CALLS.
If you have any problems setting
up or using your BT IP Phone,
contact the IP Comms Service
Hub on 0800 389 0537.
Set up
Got everything? 3
Phone installation
Attaching the stand 4
Connecting the handset and optional headset 4
Connecting the network and power 5
Provisioning your BT Cloud Voice service 6
Getting to know your phone
Hardware component instructions 7
Icon instructions 8
Phone display (views) 9
Basic call features
Making calls 10
Answering calls 10
Transferring calls 11
Ending calls 11
Conference calls 12
Do Not Disturb (DND) 12
History 12
Contact Directory 13
Voicemail 13
General information 14
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