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b. Software/Firmware Updates
Please note that the firmware updates will not be available on a phone, this feature is available
only through Windows or MacOS computers.
1. Connect your ClariMate to your computer via USB
2. Open the ClariMate app on your computer
3. In the top left corner, click on tools, then Update Software
4. First update the ClariMate by selecting the Firmware tab
5. Select the firmware version you wish to install and click download
6. Once downloaded, click on update instrument
7. Leave your ClariMate plugged in while updating, this can take a few minutes
8. Once the update is complete, return to the update selection screen and select the
Applications tab
9. Select the application version you wish to install and click download
10. Once downloaded, follow the installation procedure on screen
E. Cleaning Instructions
1. Make sure your ClariMate is fully turned off, and unplug it from its charger
2. Remove the rubber tube by pulling lightly until it comes off
3. The tube can be washed with water once removed, and air dried
4. Your ClariMate can be cleaned with a dry cloth on both the mouthpiece end and the
barrel end
5. The ClariMate reed can be cleaned carefully with some warm water and air dried or
dried with a cloth. Make sure not to apply too much pressure on the moving parts as this
may damage the reed!
6. Do not put any cleaning material through the ClariMate breath hole or inside the
headphone or charging ports, as this may damage the unit and void your warranty
7. Do not put any liquids on the ClariMate itself as this may damage the unit and void your
warranty
F. Troubleshooting
If your ClariMate is having any issues, please follow these steps:
1. Make sure it is fully charged by plugging in the supplied charging cable to a wall adapter
for 4 hours
2. Download and install the latest firmware and app updates in the app as detailed in the
Software/Firmware Updates section of this guide
a. If your ClariMate is unable to start, you can start your ClariMate in safe mode
by following these steps
b. Press and hold the two left (USB and Bluetooth) buttons and press the power
button.
c. Release the buttons after 1 second. Your instrument should start in safe mode
with a yellow LED.
d. Follow the update instructions listed in the Software/Firmware Updates
3. Restart your ClariMate normally (not in safe mode)
4. Contact Buffet Crampon support on our ClariMate.us website
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