Buick Verano 2016 - Customer Information 321 Customer Reporting Safety Defects Customer Information; Customer Information

Buick Verano Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9085356) - 2016 - CRC - 5/20/15
Customer Information 321
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 321
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 323
Customer Assistance for Text
Telephone (TTY) Users . . . . . 324
Online Owner Center . . . . . . . . . 324
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 325
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 325
Scheduling Service
Appointments . . . . . . . . . . . . . . . 327
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 327
Collision Damage Repair . . . . . 328
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 330
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 332
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 332
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 333
Event Data Recorders . . . . . . . . 333
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 334
Infotainment System . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.