Buick Verano 2017 - Customer; Customer Information

Buick Verano Owner Manual (GMNA- Localizing-U.S./Canada-10122753) -
2017 - crc - 5/16/16
Customer Information 319
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 319
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 321
Customer Assistance for Text
Telephone (TTY) Users . . . . . 322
Online Owner Center . . . . . . . . . 322
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 323
Scheduling Service
Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 325
Collision Damage Repair . . . . . 326
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 328
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 330
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 330
Event Data Recorders . . . . . . . . 331
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 331
Infotainment System . . . . . . . . . . 332
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be