Product support
Help is always at hand
Troubleshooting
If you have a problem with your product, these questions may be able to assist you?
Question- Appliance does not work.
Answer
Appliance is not switched on - Turn on the appliances.
Mains plug is not plugged in or is loose. -Insert mains plug.
Fuse has blown or is defective - Check fuse, replace if necessary.
Socket is defective - Mains malfunctions are to be corrected by an electrician.
Question - Appliance cools too much.
Answer
Temperature is too cold - adjust to a warmer setting.
Question - The food is too warm.
Answer
Temperature is not properly adjusted - adjust to a cooler setting.
Door was open for an extended period - Open the door only as long as necessary.
A large quantity of warm food was placed in the appliance - adjust to a cooler setting.
Cool warm food before placing in the refrigerator.
The appliance is near a heat source - Position the refrigerator away from a heat source.
Question- Interior light does not work.
Answer
If the LED light is broken, please contact qualified technician.
Question-Heavy build up of frost, possibly also on the door seal.
Answer
Door seal is not air tight - Carefully warm the leaking sections of the door seal with a
hair dryer(not hotter than approx 50 degree). At the same time shape the warmed door seal
by hand such that it sits correctly.
Question - Water on the floor or on storage shelves.
Answer
Water drain hole is blocked - Remove food residue or ice from the entrance of the drain hole.
Question - Appliance is making unusual noises
Answers
Appliance is not level - Readjust the front levelling feet.
Appliance is in contact with wall or other objects. - Push appliance away a short distance
A part at the back of the appliance,e.g.a tube, is in contact with another appliance part or
wall - - Gently bend this part away carefully if necessary
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0345 257 7271.
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