CS-2015-SOP Pg. 1
Troubleshooting Questions and Answers
Handset will not sync with cart
1. Ensure proper battery connection in handset.
2. Remove handset battery cover. Is there room to move?
a. If yes, try to slide the battery down enough to make handset power off.
b. Place tape on the end of the battery to create a stronger connection.
Handset will not beep or will not stop beeping
1. Check the handset battery charge level
a. Press and hold the STOP button for 2-3 seconds
2. Mute the sound of the handset
b. Press DOWN, DOWN, DOWN, DOWN, STOP
Handset will return to SB (Standby) mode randomly during FL mode
1. Ensure handset battery is fully charged.
2. Ensure proper battery connection in handset.
3. Ensure no obstructions are present between handset and sensors.
4. Perform sensor test (refer to section Basic Component Testing).
Handset will not power on
1. Ensure that the handset battery is fully charged.
2. Ensure battery is properly inserted and connected in handset.
3. Press and hold the power button on the handset firmly for two to three seconds.
No Signal
1. Perform sensor test.
a. Lightly touch the sensor.
b. Sensor will faintly vibrate indicating that it is working.
2. Ensure handset pairing is functional.
a. If paired, the handset will beep and the (SB) LED will flash.
3. Test RC mode functionality.
b. Hold down the left button to engage (RC) mode.
Handset not fully charged
1. Allow battery to charge for a full 4 hours.
2. Ensure all plugs are fully inserted into their designated port.
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