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Chapter 3
Frequent Asked Questions
Q: Why are all the LEDs off?
A: Please check the connection between power adapter and the ONT. Please make sure
power switch is turned on.
Q: Why are the LAN LEDs off?
A: Please check the cable connections between ONT and PC, or hub/switch. Please check
the status of PC or hub/switch, make sure they are running properly. Please check whether
the network cable is broken.
Q: Why is the OPTICAL LED off?
A: Please check the connection between PON port and the fiber.
Q: Why cannot I open the ONT configuration page?
A: Please follow below procedures to check the connection between PC and ONT:
Select Start > Run, input Ping command:
Ping 192.168.1.1
(ONT IP address).
If ping is failed for ONT, please check following configuration:
1. Make sure network cable is not broken.
2. Check cable connection between ONT and PC.
3. Check the TCP/IP configuration of your PC.
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