CalMag CalSoft Series

Questions and Answers

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Robert JohnsonAug 14, 2025
Why is there a loss of water pressure in my CalMag Water Dispenser?
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  Michael AcevedoAug 14, 2025
  Loss of water pressure in your CalMag Water Dispenser can occur due to scaling or fouling of the inlet pipe. To resolve this, clean or replace the pipeline. It can also be caused by fouled resin, in which case you should clean the resin and pre-treat to prevent future fouling. Improper backwash can also cause this issue; in that case, contact CalMag to reset the backwash flow rate and/or adjust the time.
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samantha10Aug 17, 2025
What to do if there is excessive water in brine tank of CalMag CalSoft?
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  ashley04Aug 17, 2025
  Excessive water in the brine tank or salty water in your CalMag Water Dispenser might be due to a plugged drain line. To fix this, check the flow to the drain and clean the flow control. It could also be caused by a dirty or damaged brine valve, which requires cleaning or replacement. A plugged injector can also be the culprit; clean the injector and replace the screen. Low inlet pressure can cause this issue, so increase the pressure to allow the injector to perform properly (minimum 1.5 bar). A timer that is not cycling may also be the cause, so replace the timer. Finally, high water pressure can be the cause, so install a pressure reducing valve.
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Jonathan ThomasAug 20, 2025
Why does my CalMag Water Dispenser have high salt usage?
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  Alexa NealAug 20, 2025
  High salt usage in your CalMag Water Dispenser can be attributed to a high salt setting. To fix this, clean or replace the pipeline and pre-treat to prevent recurrence. Excessive water in the brine tank can also lead to high salt usage, so clean the resin and pretreat to prevent. Additionally, too many resin fines and/or sediment can be a cause. In this case, contact CalMag to reset the backwash flow rate and/or adjust the time.
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taylorrebeccaAug 25, 2025
How to fix CalMag CalSoft that fails to regenerate automatically?
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  David HaleAug 25, 2025
  If your CalMag Water Dispenser softener fails to regenerate automatically, it might be due to several reasons. First, ensure the cord is connected to a constant power source. An intermittent or dead power source can prevent regeneration. Second, check the meter cable and reconnect it if it's disconnected. Third, a defective power cord could be the issue, so replace the cord if necessary. Finally, a defective timer, meter, or sensor could be the cause, requiring replacement or repair.
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Monique MeyerAug 27, 2025
What to do if CalMag CalSoft Water Dispenser softener fails to use salt?
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  tarasaundersAug 27, 2025
  If your CalMag Water Dispenser softener isn't using salt, it could be due to a plugged or restricted drain line. Clean the drain line and/or flow control to resolve this. Another cause could be a plugged injector; clean or replace the injector and screen. Also, check if there's no water in the brine tank and look for restrictions in the BLFC, ensuring the safety float isn't stuck. The water pressure might be too low or high; line pressure must be at least 1.5 bar with a maximum of 5 bar. Finally, the brine line might be injecting air during brine draw, so check the brine line for air leaks.
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George FoleyAug 30, 2025
Why is there a loss of capacity in my CalMag CalSoft Water Dispenser?
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  kdavisAug 31, 2025
  Loss of capacity in your CalMag Water Dispenser can stem from several factors. Increased raw water hardness may be the cause, so reset the unit to the new hardness capacity. Ensure the brine concentration and quality are optimal by keeping the brine tank full of salt at all times and cleaning it yearly. Salt may be bridged; if using a salt grid plate, ensure refill water is over it. Resin fouling, poor distribution, internal valve leak, resin age or resin loss can also cause this issue. In this case, call CalMag. Also close bypass valve. Check for too slow or high service flow and check for media fouling.
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Kenneth CarterSep 3, 2025
What causes continuous flow to drain in CalMag Water Dispenser?
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  Brittany RiosSep 3, 2025
  Continuous flow to drain in your CalMag Water Dispenser can be caused by foreign material in the control or an internal control leak. Contact CalMag to clean the valve and rebuild the unit. It could also be caused by a valve jammed in brine or backwash position, in this case, contact CalMag to clean the valve and rebuild the unit. Alternatively, the timer motor might have stopped, which requires replacing the timer motor.
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Alexandria OrtegaSep 6, 2025
Why is my CalMag CalSoft Water Dispenser regenerating at the wrong time?
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  Christopher MillerSep 6, 2025
  If your CalMag Water Dispenser is regenerating at the wrong time, it's likely due to the timer being improperly set, often caused by a power failure. To resolve this, reset the timer.
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browndavidSep 10, 2025
What causes my CalMag Water Dispenser to cycle continuously?
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  christopherleonSep 10, 2025
  If the control cycles continuously on your CalMag Water Dispenser, it is likely due to a faulty timer, which needs to be replaced.