CalMag CalSoft Series User Manual (English)

Questions and Answers:

R
Robert JohnsonAug 14, 2025
Why is there a loss of water pressure in my CalMag Water Dispenser?
- M
  Michael AcevedoAug 14, 2025
  Loss of water pressure in your CalMag Water Dispenser can occur due to scaling or fouling of the inlet pipe. To resolve this, clean or replace the pipeline. It can also be caused by fouled resin, in which case you should clean the resin and pre-treat to prevent future fouling. Improper backwash can also cause this issue; in that case, contact CalMag to reset the backwash flow rate and/or adjust the time.
S
samantha10Aug 17, 2025
What to do if there is excessive water in brine tank of CalMag CalSoft?
- A
  ashley04Aug 17, 2025
  Excessive water in the brine tank or salty water in your CalMag Water Dispenser might be due to a plugged drain line. To fix this, check the flow to the drain and clean the flow control. It could also be caused by a dirty or damaged brine valve, which requires cleaning or replacement. A plugged injector can also be the culprit; clean the injector and replace the screen. Low inlet pressure can cause this issue, so increase the pressure to allow the injector to perform properly (minimum 1.5 bar). A timer that is not cycling may also be the cause, so replace the timer. Finally, high water pressure can be the cause, so install a pressure reducing valve.
J
Jonathan ThomasAug 20, 2025
Why does my CalMag Water Dispenser have high salt usage?
- A
  Alexa NealAug 20, 2025
  High salt usage in your CalMag Water Dispenser can be attributed to a high salt setting. To fix this, clean or replace the pipeline and pre-treat to prevent recurrence. Excessive water in the brine tank can also lead to high salt usage, so clean the resin and pretreat to prevent. Additionally, too many resin fines and/or sediment can be a cause. In this case, contact CalMag to reset the backwash flow rate and/or adjust the time.