When Problems Occur
8-4
Troubleshooting
8
Q. : Are the subaddress and the password stored in the destination list correctly?
A. : Check the stored entries of the destination list.
The remote fax is slow to switch over to the receiving mode, and errors always occur.
Q. : Is a pause inserted in the telephone number?
A. : When sending to a machine that takes time to switch over for fax receiving,
insert a pause after the other party’s telephone number.
Problems Receiving Documents
The machine will not receive documents.
Q. : Does the machine have sufficient memory?
A. : Erase unwanted documents and error documents from memory in order to
increase the amount of available memory. (See ‘Erasing Received Documents
from Memory,’ on p. 4-9.)
Q. : Is the reception password set in your machine’s communication control
settings?
A. : If an RX password is set in the System settings, documents can be received
only from senders that use the correct password.
Memory Lock cannot take place.
Q. : Is there sufficient available memory?
A. : Erase unwanted documents and error documents from the memory in order to
increase the amount of available memory. (See ‘Erasing Received Documents
from Memory,’ on p. 4-9.)
Erase unwanted documents from the memory boxes. (See ‘Printing or Erasing
Documents in a Memory Box,’ on p. 3-7.)
Quality of printed originals is uneven.
Q. : Is the platen glass of the other party’s machine clean?
A. : Make a few copies using your machine. If the copies are not streaked, the
problem is in the other party’s machine. Contact the other party and ask them to
clean their machine’s platen glass, and send the document to them again.
Index.book Page 4 Thursday, May 24, 2001 12:30 AM
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