On the camera, does the FTP server's IP address setting (in [Address]) match the
server's actual address?
• Configure the IP address on the camera to match the actual FTP server address
( ).
Is a firewall or other security software enabled?
• Some security software uses a firewall to restrict access to the FTP server. Change
the firewall settings to allow access to the FTP server.
• You may be able to access the FTP server by setting [Passive mode] to [Enable]
on the camera ( ).
Are you connecting to the FTP server via a broadband router?
• Some broadband routers use a firewall to restrict access to the FTP server. Change
the firewall settings to allow access to the FTP server.
• You may be able to access the FTP server by setting [Passive mode] to [Enable]
on the camera ( ).
What to check on the proxy server
Is the proxy server on?
• Turn on the proxy server.
Is the proxy server working correctly?
• Check the proxy server settings to make sure the server is working correctly as a
proxy server.
• If applicable, ask your network administrator for the proxy server's address setting
and port number, then set them on the camera.
What to check on the network as a whole
Does your network include a router or similar device that serves as a gateway?
• If applicable, ask your network administrator for the network gateway address and
set it on the camera ( , ).
• Make sure that the gateway address setting is correctly entered on all network
devices including the camera.
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