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Canon imageRUNNER ADVANCE DX C3822i User Manual

Canon imageRUNNER ADVANCE DX C3822i
44 pages
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FT6-2733 (000)     XXXXXXXXXX       Copyright CANON INC. 2021     PRINTED IN THAILAND
FAQ Guide
Please read "Important Safety Instructions" before
operating this product.
P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/
User's Guide/FAQ
for Asia for Oceania

Table of Contents

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Canon imageRUNNER ADVANCE DX C3822i Specifications

General IconGeneral
AC input voltage220 - 240 V
AC input frequency50 - 60 Hz
Power consumption (max)1500 W
Power consumption (sleep)0.8 W
Power consumption (copying)613 W
Power consumption (standby)40.7 W
Power consumption (average operating)- W
Energy Star Typical Electricity Consumption (TEC)0.25 kWh/week
Sustainability complianceYes
Sustainability certificatesBlue Angel, ENERGY STAR
Storage mediaSSD
Processor cores2
Internal storage capacity256 GB
Sound power level (printing)60 dB
Sound pressure level (printing)46 dB
Envelopes sizes10, C5, Com-10, DL, Monarch
Maximum print size320 x 457.2 mm
Paper tray media typesBond paper, Coated paper, Envelopes, Heavy paper, Labels, Letterhead, Plain paper, Recycled paper, Thin paper, Transparencies
Paper tray media weight52 - 256 g/m²
ISO A-series sizes (A0...A9)A3, A4, A5
ISO B-series sizes (B0...B9)B4, B5
Maximum ISO A-series paper sizeA3
Multi-Purpose Tray media weight52 - 300 g/m²
Print technologyLaser
Maximum resolution1200 x 1200 DPI
Print speed (black, normal quality, A3)15 ppm
Print speed (black, normal quality, A4/US Letter)22 ppm
Optional connectivityBluetooth, Near Field Communication (NFC)
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) ports quantity1
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology10/100/1000Base-T(X)
Security algorithms802.1x RADIUS, IPSec, SNMPv3, TLS
Ethernet LAN data rates10, 100, 1000 Mbit/s
Mobile printing technologiesApple AirPrint, Canon PRINT Business, Mopria Print Service
DisplayTFT
Control typeTouch
Product colorWhite
Display diagonal10.1 \
Market positioningBusiness
Copier resize25 - 400 %
Maximum copy resolution600 x 600 DPI
Maximum number of copies999 copies
Time to first copy (black, normal)6.1 s
Time to first copy (color, normal)8.4 s
Mac operating systems supportedMac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 11.0 Big Sur
Other operating systems supportedAndroid, iOS
Mobile operating systems supportedAndroid, iOS, iPadOS
Server operating systems supportedWindows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supportedWindows 10, Windows 8.1
Scan toCloud, FTP, Fax, Network folder, SMB, USB
Scan driversTWAIN, WIA
Scanner typeFlatbed scanner
Image formats supportedEPS, JPEG, TIFF
Document formats supportedPDF, XPS
Operating temperature (T-T)10 - 30 °C
Operating relative humidity (H-H)20 - 80 %
FaxingNo
Printer fontsBitmap, PCL, PostScript
Printing colorsBlack, Cyan, Magenta, Yellow
Duplex functionsCopy, Print, Scan
Maximum duty cycle- pages per month
Number of print cartridges4
Page description languagesPCL 6, PostScript 3, UFRII
Total input capacity1200 sheets
Total output capacity250 sheets
Maximum input capacity2300 sheets
Paper tray 1 input capacity550 sheets
Total number of input trays3
Multi-Purpose tray input capacity100 sheets

Summary

The Machine Does Not Operate

Initial Operation Checks

Steps to check if the machine is operating correctly, including power and sleep mode.

Machine Connectivity Issues

Authentication Screen Problems

How to Load Paper

Printing Results Are Not Satisfactory

Images Are Shifted or Slanted

Troubleshooting steps for images appearing shifted or slanted during printing.

Black Streaks in Images

Solutions for resolving black streaks appearing in printed output.

White or Color Streaks in Images

Steps to clean the dust-proof glass to fix white/color streaks.

If Paper Jams Occur

Paper Jams Occur

Instructions displayed on the panel for removing jammed paper.

Paper Jams Occur Frequently

Solutions for common causes of paper jams in the machine.

Paper Loading and Settings Errors

Paper Is Not Fed

Troubleshooting steps when paper is not fed into the machine correctly.

"Load Paper" Message Displayed

Steps to take when the machine prompts to load paper.

Printing Accuracy Issues

Printing Size Mismatch Issues

Two-Sided Printing Print Direction Issues

Scan/Fax Functionality Errors

Cannot Send Documents via [Scan and Send]

Troubleshooting steps for sending scanned documents to a server.

Scanned Documents Not E-Mailed

Solutions for issues preventing scanned documents from being emailed.

Cannot Send or Forward Faxes

Troubleshooting steps for issues with sending or forwarding faxes.

Cannot Receive Faxes

Solutions for problems preventing the machine from receiving faxes.

Installing the Printer Driver

Error Screen Handling

Appendix

Important Safety Instructions

Critical safety guidelines for installation, operation, and maintenance.

Safety Precautions and Warnings

Detailed warnings and cautions for operation, including laser safety and fixing unit heat.

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