Capsa Healthcare M38e

Questions and Answers

J
Jenny RyanAug 14, 2025
What to do if my Capsa Healthcare M38e cart will not power up?
- E
  edwardramosAug 15, 2025
  If your Capsa Healthcare Medical Equipment cart won't power up, ensure the power cord is plugged into a working, hospital-grade outlet and securely connected to the back of the cart. Check if the Power System Interface (PSI) is charging when plugged in. If the charge is critically low (20% or less), allow the cart to fully charge. If it still doesn't start, verify the PSI cables are properly seated.
N
Nicole BradyAug 17, 2025
What to do if my Capsa Healthcare Medical Equipment cart will not charge?
- R
  Rebecca MarshAug 18, 2025
  If your Capsa Healthcare Medical Equipment cart isn't charging, verify the external spiral cord is plugged into the base and that the outlet is functioning correctly. Also, ensure the power cord is connected to a working, hospital-grade outlet and securely plugged into the back of the cart. Check if the PSI indicates charging when plugged in. If the charge is critically low (20% or less), allow the cart to fully charge. If charging fails, verify the PSI cables are seated properly.
G
George RyanAug 21, 2025
What to do if my Capsa Healthcare Medical Equipment computer does not work properly?
- M
  melissanashAug 21, 2025
  If the computer on your Capsa Healthcare Medical Equipment is not working correctly, first check that the computer has power and then check the battery charge level. If the battery charge is less than 20%, recharge it. If the problem persists, try plugging the device into another cart to see if it functions properly there.
E
Eric ReyesAug 25, 2025
What to do if my Capsa Healthcare M38e keyboard does not work properly?
- A
  andre63Aug 25, 2025
  If the keyboard on your Capsa Healthcare Medical Equipment is not working properly, ensure the USB hub is powered and plugged into the power supply (look for a green light indicator). Also, make sure the keyboard is correctly plugged into the USB hub. If the issue continues, try plugging the keyboard into another cart to check if it functions properly.
M
Mark WilliamsAug 27, 2025
What to do if the mouse on my Capsa Healthcare M38e Medical Equipment (powered cart only) does not work properly?
- T
  thompsonadrianAug 28, 2025
  If the mouse is not working correctly on your Capsa Healthcare Medical Equipment powered cart, first verify the powered USB hub is plugged into the power supply (check for a green light). Next, ensure the mouse is securely plugged into the USB hub. If the issue persists, plug the mouse into another cart to determine if it functions correctly there.
M
Michael KellyAug 31, 2025
Why audible alarm will not turn off on Capsa Healthcare M38e Medical Equipment?
- G
  gonzalezadrianAug 31, 2025
  The audible alarm on your Capsa Healthcare Medical Equipment may not turn off because the battery capacity has reached approximately 10%. In this case, you can mute the alarm for 1 minute, but it will continue to sound every minute until the cart is plugged in to charge. If the alarm still sounds after plugging in the cart for several minutes, power down the unit by holding the On/Off button for 2 seconds.
M
Mr. Blake ParkerSep 3, 2025
Why keyboard light does not work for powered Capsa Healthcare M38e Medical Equipment cart?
- M
  Miguel VaughnSep 4, 2025
  If the keyboard light does not work on your powered Capsa Healthcare Medical Equipment cart, verify the powered USB hub is plugged into the power supply (look for a green light indicator). Also, ensure the USB cable is plugged into the hub.
M
marymyersSep 7, 2025
Why keyboard light does not work for non-powered Capsa Healthcare M38e?
- K
  Kimberly WilliamsSep 7, 2025
  If the keyboard light does not work for your non-powered Capsa Healthcare Medical Equipment, ensure the USB cable is properly plugged into the laptop.
T
Tammy RiosSep 10, 2025
What to do if Capsa Healthcare Medical Equipment cart is hard to push?
- E
  Erik RogersSep 10, 2025
  If your Capsa Healthcare Medical Equipment cart is hard to push, first verify the caster locks are in the unlocked (up) position. Then, examine the casters for any foreign debris that may be obstructing their movement.

Summary

Warnings

General Safety Precautions

Key safety warnings and precautions for operating the M38e cart.

Introduction

BOX CONTENTS

Lists all items included in the M38e cart package.

SPECIFICATIONS

Details the physical and electrical characteristics of the M38e cart.

STATEMENT OF USE

Outlines the intended purpose and usage guidelines for the M38e cart.

OVERALL VIEW

Provides a visual overview of the M38e cart components and configurations.

Get Started

INSTALL THE POWER CORD

Step-by-step guide for connecting the M38e cart's power cord.

CHARGE THE BATTERY

Instructions on how to properly condition and charge the M38e cart's battery.

Setup

SETUP PROCEDURE

A comprehensive procedure for setting up the M38e cart.

REMOVE THE WORK SURFACE

Detailed steps for safely removing the M38e cart's work surface.

INSTALL KEYBOARD AND MOUSE

Guide for connecting and positioning the keyboard and mouse.

INSTALL THE MONITOR

Instructions for mounting and connecting the monitor to the cart.

INSTALL A THIN CLIENT OR CLOSED LAPTOP

Steps for installing thin client or closed laptop devices.

INSTALL A LAPTOP COMPUTER

Guide for mounting and connecting a laptop computer.

INSTALL THE WORK SURFACE

Steps for reattaching the work surface after component installation.

CONFIGURE THE CONTROL SYSTEM

How to configure the M38e cart's electronic drawer and control system features.

Operation

QUICK START PROCEDURE

A streamlined guide for initiating the M38e cart's operation.

RAISE AND LOWER THE WORK SURFACE

Instructions on how to adjust the work surface height.

PREMIUM KEYBOARD MOUNT

Details on adjusting and using the premium keyboard mount.

POWER ON;POWER OFF AC POWERED CARTS

Procedures for turning AC powered M38e carts on and off.

POWER ON;POWER OFF NON-POWERED CARTS

Procedures for powering non-powered M38e carts on and off.

USER INTERFACE (UI)

Overview of the M38e cart's user interface controls and functions.

LCD CONTRAST

Steps to adjust the contrast of the cart's LCD display.

KEYBOARD LIGHT

How to operate the integrated keyboard light.

MUTE BUTTON

Instructions for using the mute button for audible alarms.

BATTERY CUTOFF SWITCH (NON-POWERED CONTROL SYSTEM)

Location and operation of the battery cutoff switch for non-powered carts.

Powered Drawer Expansion LCD User Interface

Explains the LCD interface for drawer expansion and battery status.

DRAWER MODULES

Information on accessing and managing the cart's drawer modules.

Drawer Locks

Details on locking and unlocking the M38e cart's drawers using PIN or manual override.

Manual Drawer Lock

Guide on using the manual override key for drawer locks.

Drawer Labeling

Instructions for labeling the M38e cart's drawers.

CASTERS

How to operate the cart's braking and tracking casters.

BIDIRECTIONAL WORK SURFACE

Steps for extending and retracting the bidirectional work surface.

Maintenance

REMOVE AND REPLACE THE BATTERY

Step-by-step instructions for battery removal and installation.

REMOVE AND REPLACE THE INPUT POWER FUSES

Guide to replacing the input power fuses in the cart.

REMOVE AND REPLACE THE BATTERY POWER FUSE

Instructions for replacing the battery power fuse.

Preventative Maintenance

INSPECTION CHECKLIST

A checklist of items to inspect for maintaining the M38e cart.

Troubleshooting

Service

SERVICE REQUEST

How to request technical support or service for the M38e cart.

SERVICE LEVEL COMMITMENT

Information regarding Capsa Healthcare's commitment to service and warranty.

Cleaning

RECOMMENDATIONS

Suggested cleaning agents and methods for the M38e cart.

CLEANING OF HIGH TOUCH POINT ITEMS

Specific guidance for cleaning frequently touched parts of the cart.

Warranty

LIMITED WARRANTY FOR M38 E COMPUTER CART

Details the warranty terms and conditions for the M38e cart.

SERVICE DETAILS

Information regarding consumable components and standard component replacement.

Transport;Storage;Disposal

TRANSPORT;STORAGE

Guidelines for transporting and storing the M38e cart.

CART;BATTERY DISPOSAL

Proper procedures for disposing of the cart and its batteries.

Standards Compliance

Lists the testing and compliance standards met by the M38e cart.