Liability exclusion
37
Specialised knowledge and expertise are required in order to install, set up
and operate the HeliCommand and the helicopter itself. Errors and negligence
can result in accidents, which may cause serious personal injury, damage to
property or trafc accidents. Since the manufacturer and retailer are unable
to ensure that you handle the product correctly and competently, we can do
no more than expressly point out these hazards. We deny liability for any
damage resulting from the use of our products, from problems in the installed
instruments and from failure of the signal transmission link, unless such denial
contravenes statutory requirements.
Warranty
We guarantee this device for a period of 24 months. The till receipt given
to you when you purchased the product serves as proof of the start and
nish of the guarantee period. Any repairs carried out under guarantee do not
extend the guarantee period. During the guarantee period we will correct any
functional defects, material faults or production faults at no cost to you. We will not
consider additional claims, e.g. for consequent damage. Goods must be sent to
us pre-paid; we will pay return carriage. We will not accept packages sent without
pre-paid postage. We accept no liability for transport damage or the loss of your
shipment; we recommend that you take out suitable insurance to cover this risk.
The following requirements must be fullled if your guarantee claim is to be
processed:
• You must send the till receipt to us together with the product.
• You must have operated the unit in accordance with the operating instructions.
• You must have used only recommended power sources and genuine
accessories.
• There must be no damage present caused by damp, unauthorised
intervention, excess voltage, overload or mechanical stress.
• Please include a brief but accurate description of the fault, to help us locate
the problem.
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