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Loud noises coming from external hard drive
In most cases, loud noises coming from the drive suggest a defective drive or
a loose part. We apologize for any inconvenience this may cause. Please
contact customer service for assistance.
Hard drive will not work with my Mac
Format the hard drive to use with a Mac. Note that even if this drive is
formatted for Mac, the One Touch Backup software will not work. The
"Contents" folder of the CD contains a "Formatting Instructions" PDF as well
as a guide to using Apple Time Machine, software that is similar to OTB.
One Touch Backup software will not work
The One Touch Backup software must be installed while the drive is
connected and recognized by your computer. If you installed the OTB
software without connecting your drive, uninstall the OTB software by
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