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5. TROUBLESHOOTING
Problem Cause
The robot slips and cannot detect the upper
window frame in Auto up and down mode.
Press stop y seleccione el modo limpieza
izquierda a abajo to continue cleaning.
The robot does not nish cleaning the whole
window and stops in the middle.
Press left and right buttons to continue
cleaning.
The robot does not move smoothly or moves
irregularly.
The cleaning cloth is too dirty. Clean it or
replace it.
Remove stickers or lms on the window.
The screw on the cleaning wheel is loose,
tighten it.
After cleaning, the robot leaves a mark on the
glass surface.
The cloth is too dirty or too wet. Clean it or
replace it.
The robot has stopped operating due to
power cut and it is too high to reach it.
Carefully pull from the safety rope and grab
the robot.
Turn off the power switch.
The robot has stopped operating and the red
light indicator blinks.
Carefully pull from the safety rope and grab
the robot.
Make sure there are no obstacles on the
window or glass. If there are any, remove
them.
Check if there is air leakage caused by a gap or
uneven window frames.
Check the power cord.
When the robot is turned on, the fan does not
run and there is no alarm.
Check the red light in the low sensor and/or
the surface of the device is on.
Orange light without beep: low battery,
completely charge the robot.
Wen using the robot for the rst time, it is
slow or even fails.
Moisten the cleaning cloth with some water
or glass cleaner directly on the cloth or glass.
After the cleaning cloth is wet, place it in the
machine’s cleaning ring.
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