21Technical Assistance
Technical Assistance
Applications Support
For the latest MARS 6 applications information, go to http://cem.com/marsxpress. The MARSXpress pages
contain downloadable application notes, a listing of recent posters, method notes and more. A registered account
is required for download. CEM is proud to provide applications support for any digestion-related questions from
a team of trained chemists with a complete digestions lab. For applications support, call (800) 726-3331 (inside
the US) or (704) 821-7015 and ask for “Analytical Support”, or email MARS applications support at analytical.
support@cem.com.
Technical Support
CEM is proud to provide technical support from a team of specially trained Service Technicians. For technical
support in the US and Canada, call (800) 726-5551 or (704) 821-7015 and ask for “MARS 6 Service” or email
service@cem.com. For technical support outside the US and Canada, contact your local CEM Subsidiary or
authorized dealer.
Requested Information
When contacting CEM for support, please provide the following information about the instrument:
• MARS 6 Serial Number
• MARS 6 Software Version
Service can only be performed by an authorized CEM service technician.
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