CeraGem PAUSE M2 - Troubleshooting Guide

1312
CGMEMCG-2101
06 Troubleshooting
If any problem occurs while using the product
,
refer to the following
solutions
.
If the problem persists
,
turn o the power supply
,
disconnect the
power plug from the outlet
,
and then ask the service center
.
Users should never disassemble or repair the product at their own
discretion
.
CERAGEM is not responsible for any damage to the product caused
by disassembly or repair at the user
’
s discretion
.
Problem
Solution
The product does not work
.
Check that the main power and power
switch are turned on
.
Check the power plug connection state
.
Check that the correct voltage is used
.
You can hear a fricative sound
from the massage machine
part
.
You can hear the sound
of the motor
.
Noise increases
when using the tapping and
kneading function
.
Those noises are generated due to the
mechanical structure and are not a
malfunction
.
There may be noise even
during normal operation
.
During use
,
the remote
control works
,
but the
massage chair does not work
.
When the product is used for a long
time
,
the massage chair automatically
switches to overheating prevention
mode due to increase in temperature
.
When the product is used for a long
time
,
the massage chair automatically
switches to overheating prevention
mode due to increase in temperature
.
In
this case
,
turn on the power and wait 30
to 50 minutes for the heat to cool
.
Both the remote control and
the massage chair do not
work
.
In case the working time has been set
automatically
,
the set time has ended
.
Press the button again
.
Please turn the
product o and on again
.
*
If this does not work
,
please refer to the product warranty and contact customer
support
.