4
Rev. (5-20)
Chapter 19: Radios PUB 23 - MAINTENANCE MANUAL
PACKAGING-PORTABLE RADIO:
Package the Portable Radio; do not send the battery, antenna or any other attachments. Please include your
return address and the Return Material Authorization (RMA) number(s) on the outside of the package(s).
CALLING FOR RMA:
1. Call the Motorola Solutions Help Desk at 1-800-339-4150 and request a Return Merchandise
Authorization (RMA) number. Be prepared to provide the following information:
A. Your Name
B. Your E-mail Address
C. Your Telephone Number
D. The Agency, District/County, Company or Organization you represent
E. The Return Address for the replacement or returned parts
F. The type of Radio submitted for repair
G. The Radio’s serial number
H. The problem with the radio
I. The message appearing on the radios display (if any)
J. The vehicle’s ID Number or location
K. The user ID
L. The IP Address
NOTE: Motorola programs all units returned from the Repair center with the original information from the unit
delivered (user ID, IP address and configuration Options) unless instructed otherwise.
After the Help Desk processes your information, a Motorola Solutions representative will provide a RMA
number and shipping instructions. Motorola receives material at the Repair Center by delivery or mail.
Return radios by mail (using UPS, FedEx or other land delivery carriers) to:
COPA Depot Repair
44210 Swatara Drive
Harrisburg, PA 17113
2. Your receipt is an e-mail notice from Motorola with the subject line, “Ticket Number” which includes
the date and time that Motorola received the radio.
3. The unit is repaired in accordance with the maintenance agreement. If the unit cannot be repaired
within the time specified, Motorola will provide a replacement unit to be added to your plant
maintenance inventory.
4. Upon completion of repairs the unit is shipped back to the address provided in item 1-e.
19.3 RADIO COURTESY
Observance of a few simple rules of common courtesy will contribute to the effectiveness of our radio
communication system. When you are operating a radio, you must remember to follow these rules:
1. Always monitor the airways a few seconds before transmitting. The microphone is equipped with a
monitor button. The monitor will only open the F4 receiver, used by District bases 1, 3 and 6 and
monitor mobiles sharing the base frequency. Otherwise, the use of a scanner is required to monitor
base units within a District.
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