We:prefer
yuu
utilize
the
Customer Satisfaction
Procedure.
before
you Tesort
to
AUTO
LINE, but you
may cantact the
ElBB
at any the-.
The
BBB.
will attempt
to resolve
the
complaint seming:as:
an
interme-diary. If
this mediation
is
.unsuccessful,
an
informal
hearing will
be
-scheduled:
whexe
:eligible
c.ustomer9
may present their
cas.&
to
an
iinpartid third-party arbitratar.
The
arbitrator will make
.a
decision which you may
accept
or
reject.
If
you
accept the decision,
GM
will1 .be
.bound
by that
decision.
The entire dispute resolution
procedure. should ordinarily
take
about 40 days
from
the
-time you
file:a
claimuntil
a
deaision
is
made.
Some state taws may require
y.ou
to use-this program
.before
filing a claim with
a
state-run arbitration program
.of
.in.
the courts.
.For
further information, contzct the
BBB
at
1-800-955-5100
or
the
Chevrolet
Customer
Assistance Center
at.
1-800-222-
1020.
-Your
vehicle
comes
with
a
separ.ate warranty booklet
that
contains detiiikd warranty information.
REPORTING
SAFETY
DEFECTS
TO
THE
UNITED
STATES
GOVERNMENT
If
you .believe that your vehicle.
has
a
defect which could
cause
a
crash
or
could cause injury
or
death, you-should
immediately inform
the National Highway Traffic
Safety Administration
(NHTSA),
in addition to
notifying General Motors.
If
NHTSA
receives similar complaints, it may
open
an
investigation, and
if
it finds that a safety
defect
exists
in
a
group
of
vehicl,es, it may order
a
recall -and remedy
campaign. However, NHTSA cannot become involved
in individual problems between
you,
your
dealer
or
General Motars.
To contact NHTSA,
y.ou
'may either call the
Auto
Safety
Hotline toll-free
at
1-800-424-9393 (ar-366-0123 in the
Washington,
D.C.
area) or write to:
NHTSA, U-.S, Department -of -Transportation
Washington,
D.C.
.205:90
You can also obtain other.hformatfon:about motor
vehicle.
safety
from
the Hotline.
8-10
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