SECTION 6
OWNER. ASSISTANCE
Your satisfaction
and
goodwill
are
important to
your
dealer and to Chevrolet.
Normally, ' any problems with the' sales transaction or
the
operation
of
your
.
vehicle will
be
resolved by '
Your
dea!er:'s "
SaleS
or Service departments.
Sometimes, however, ' deSpite
the
best
intentions of
at!
concerned,
rrisunderstandi can
0CClI'
.
If
-
your
Pfoblem
has
not
-been
resotved
to
ycu
salisfac(ion,
we
suggest
You
follow
theSe steps: .
STEP
otIIE
·· DitcuM your
problem
with • member of
dNlwship
managemenL
~
'
can
often be qUckIy
reSOlved
al that
leVef
.•
the
problem
has
already
been
reviewed
with
the
Sales
or
Service
manager.
contact
the owner of the dealership or the General
Manager.
STEP
TWO
• Contact lhe Chevrolet Zone Oftlce cloeest
to
you. Zone ·
otrlces
In
the UnIted
StMH
are listed
on
thl: ro.kMlng pages.
(In
Canada,
contact
the
isted General Motors
of
-
canada
Zone
Office.) n yolJ'"
problem
(31'1
be
c:p..tlckly
resolved by the dealership without further help, conlaC
llhe
Zone's
Consumer
Relations Department, a1d
prcwlde
them
with:
•
YOOt
name
,
address
and
telephpne
.
number
•
Vehic
le Identification
Number
(This is available from
the
vehicle registration
or
title, or the plaia attached
to
the
left
top
Of
the instrument panel and
visible
ttwough
the windshield.)
• Dealer's
name
lWld
location.
• Vehicle
's
deivery dale and present miteege.
• NabJe
of
probtem. ,
A
convenient
form
for
your
use
is
~ed
in
this
section.
STEP THREE - Conblet
the
Consumer
Relations Repre
..
ntative,
Chrlrolet
Central Office, Chevrolet
Motor
Dlvlaion, at
the
IKIdress
.hown
on
the
following
pages. (In Ganada, ,
contact
the
Customer
Services
Representative. General
Mo(ors
of Canada
Lid
.,
at lhe address shown on the
lQIIowing
pages
.) The representative will
review
all
the facts I
nvolved.
Then,
if
it
is
tell some
tt.ther
action can
be
taken, the
Zone
,will
be
so advtsed.
In
any
case,
your
contact
wi.
be
acknowledged
provicing
ChevroIet's posltlon
in
the
matter.
When
contacting the
zOne
or 'Central Office,
please
~
In
mind that
your
problem
will
likely
be
resolved
in
the
dealership, using the dealer's facilities,
equipment and
personnel.
That
is why
we
suggest
that
you
foftow
the
above
steps
in
sequence
when
you
have a
probtem
.
Our
el!p9rience ha9 shown
lh1rt
this
has
been
a very successful procecbe and
helps
to
eMlM'e the satisfaction
at
our customers. How'evef. in the event that
you have
follc:iwad
these guidelines
and
have not been substantial)' satisfied,
Chevrolet wants
you
to
be aware of GM's
~·ctlarge
Metiationl
ArbitratiOn
Prqgram administerod
by
the
Better:
Business Bu'eau. This
program
provides
for the review of , the facts involved 'by an
impart
ial third party. For further
information
concerning
program
eligibility, call our Zone Office neareast you or
a
lOcal
BBB
office. .
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