REPORTING SAFETY DEFECTS IN THE
UNITED STATES
• If you believe that your vehicle has a defect that could cause a collision or cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA)
in addition to notifying the manufacturer.
• If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However,
NHTSA cannot become involved in individual problems bet ween you, your authorized dealer
and the manufacturer.
• To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236
(TTY: 1–800–424–9153), or go to http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a safety defect, you should contact the Customer Service
Department immediately. Canadian customers who wish to report a safety defect to the
Canadian government should contact Transport Canada, Motor Vehicle Defect Investiga-
tions and Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/eng/roadsafety/safedrivers-
childsafety-index-53.htm
• French Canadian customers who wish to report a safety defect to the Canadian govern-
ment should contact Transport Canada, Motor Vehicle Defect Investigations and Recalls at
1-800-333-0510 or go to http://www.tc.gc.ca/securiteroutiere/
CONSUMER ASSISTANCE
98
To Next Page
Loading...
