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Cisco 3900 Series, Cisco 2900 Series, and Cisco 1900 Series Integrated Services Routers Generation 2 Software Configuration Guide
Chapter Unified Communications on Cisco Integrated Services Routers
Applications and Application Interfaces (APIs)
Cisco Unity Express
Cisco Unity Express provides integrated messaging, voicemail, Automated Attendant services, and
optional interactive voice response (IVR) for the small and medium-sized office or branch office. The
application is delivered on either a network module or advanced integration module, both of which are
supported on a variety of voice-enabled integrated services routers.
This application is ideal for companies that need the following:
• Integrated messaging, voicemail, Automated Attendant, or interactive-voice-response (IVR)
services at the branch or small office to support local users
• Up to 250 users per site
• Networking of multiple Cisco Unity Express systems for easy management of messages across sites
The application features follow:
• Affordable messaging, greeting services for increased customer service, and rich employee
communications.
• Intuitive telephone prompts and a web-based interface provide fast, convenient voicemail, and
Automated Attendant administration.
• Cisco Unity Express can view, sort, search, and play back voice messages using the display of a
Cisco Unified IP Phone or your e-mail client.
• Scalable solution from 4 to 16 concurrent voicemail or Automated Attendant calls and 12 to 250
mailboxes.
• Deployable with Cisco Unified Communications Manager Express, Cisco Unified Communications
Manager, Cisco Unity, and Cisco Unity Connection systems.
See the Unity Express Configuration guides at Cisco.com for more information,
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g
uides_list.html.
Voice XML
Cisco IOS unified communications routers provide many rich voice capabilities, including Voice
Extensible Markup Language (VoiceXML) browser services. VoiceXML is an open-standard markup
language used to create voice-enabled Web browsers and interactive-voice-response (IVR) applications.
Available on a wide range of Cisco IOS Software voice gateways, these services are used in conjunction
with a VoiceXML application service such as Cisco Unified Customer Voice Portal (CVP). Other
VoiceXML applications can also use the Cisco IOS routers as a VoiceXML browser to provide IVR
services to callers.
To configure a Voice XML gateway on the Cisco 3900 series or Cisco 2900 series Integrated Services
Router see:
http://www.cisco.com/en/US/docs/ios/voice/ivr/configuration/guide/ivrapp01.html#wp1010676.
Cisco IOS voice features having to do with Cisco IOS Tcl IVR and VoiceXML for developers and
network administrators who are installing, configuring, and maintaining a Tcl or VoiceXML application
on a Cisco voice gateway are provided at:
http://www.cisco.com/en/US/docs/ios/voice/ivr/configuration/guide/Roadmap.html#wp1008602.
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