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Troubleshooting
If the appliance is not working properly, please check whether you are able to rectify the
problem yourself fi rst. Otherwise contact the customer service department.
Do not attempt to repair a defective appliance yourself.
Problem Potential cause / solution
The handle and
the handle-
bar do not fi t
together/the
handle does not
lock into place.
• It is possible that the cable winder becomes twisted at the handle
during the production process. This prevents the handle from
locking into the handlebar. Turn the cable winder slightly at the
handle until the handlebar fi ts directly into the opening. When the
latch locks into place, the handle has been securely connected
with the handlebar.
The appliance is
not working. /
The power
LEDs are not
illuminating.
• Is the plug properly connected with the socket?
• Is the socket defective?
Try another socket.
• Check the fuse for your mains connection.
No steam is
released.
• Have you pushed the On / Off switch (4) on the front of the main
unit?
Please note: The switch on the back (13) is deactivated when
the handle bar has been inserted.
• Has the steam quantity been set high enough?
Turn the knob for the steam quantity control clockwise to
increase the amount of steam.
• The appliance is still not operational.
The appliance must heat up for a few seconds until steam can be
emitted.
• The water tank is empty.
Fill the water tank (see chapter “Filling the water tank”).
• Has the tank been properly inserted in the main unit?
Check to make sure it is properly seated.
• The nozzle is plugged.
Clean the nozzle.
Technical data
Model number: JJ-SC-005B
Product number: Z 08336
Power supply: 220–240 V~, 50 Hz, 1500 W
Safety class / level: I, IPX4
Water tank capacity: max. 350 ml, approximately 20 minutes operating time
when the tank is full
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