Clear Hub User Manual

RESETTING THE PASSWORD:
If you changed your admin password and can’t
remember it, you can reset your device to the
factory settings.
• Turnonthedeviceandcarefullyinsertasturdy
thinobjectintotheresetholelocatedabove
theEthernetconnectoronthebacksideof
thedevice.Pressrmlyfortwosecondsand
removethethinobjectout.
• AllLEDswillturnoffexceptforthepower
LEDonthefront.Thedevicewillrebootwith
factorydefaultsettings.Thedefaultpassword
willberesetto“admin”.
UNABLE TO GET ONLINE:
• Trymovingthedevicetoadifferentlocation.
• Unplugthedevicefor15secondstoreboot
device.
• Bypassanypowerstripsandtryadifferent
poweroutlet.
• Connectthedevicedirectlytothecomputer
withtheEthernetcable.
• Checkconnectionbetweenthedeviceand
computer,makesurethecabletssecurely
intheportandrestartyoucomputer.
• Conrmexternalantennaswitchisdisabled.
EXTERNAL ANTENNA SWITCH
IfyouhaveaCLEARHubExpressandare
experiencingsub-optimalserviceinyourarea,
itmaybepossibletoenhanceyour4Gsignal
andperformancespeedbyusinganafter-market
auxiliaryantenna.Todoso,attachtheantenna
viatheSMA(SubMiniatureversionA)connector
locatedonthesideofthedevice.Onceyouhave
connectedtoanexternalantenna,iptheswitch
(onthebackoftheCLEARHubExpress)
to“Enable”.Toreverttotheinternalantenna,ip
theswitchto“Disable”.Ifyouarenotusing
anexternalantenna,pleaseconrmthattheswitch
issetto“Disable”.
Note that using an auxiliary antenna will not improve your signal in all
cases. We recommend you explore this alternative only if your 4G signal
strength registers a CINR score of 8 dBi or lower. To locate the 4G signal
strength on your CLEAR Hub Express, log into the Device Homepage and
note the CINR value on the Summary Page.
CUSTOMER SUPPORT AND INFORMATION
• Formoredetailedproductinformation,goto
theonlineUserGuide,FAQs,LiveChatSupport
atclear.com/supportorwww.facebook.com/
clear4g
• Ifyoustillhavequestions,callusat
1-888-888-3113forlivesupport.
• Paralaasistenciaenespañolporfavorllame
al1-888-888-3113yseleccionarespañol.
• PleasereadtheseparateImportant
Informationdocumentlocatedunder“Help”
onyourCLEAR®Hubhomepageforregulatory
information,safetyinformationandother
importantdisclosures.

Clear Hub Specifications

General

Model	Clear Hub
Category	Switch
Type	Unmanaged
Compatibility	IEEE 802.3, IEEE 802.3u
Ports	5

Summary

Device Setup and Connection

Set Up Your CLEAR Hub

Connect the device to power and await LED readiness confirmation.

Connect to the Wi-Fi Network

Connect PC or Mac to the Hub's Wi-Fi using provided credentials.

Quick Tips for Wireless Devices

Instructions for connecting non-computer devices and activating service.

Complete Account Setup Online

Follow online instructions to activate your CLEAR Hub service.

Manage Your Device Settings

Access device management via browser using specific URLs.

Troubleshooting and Support

Customer Support Information

Provides details for obtaining product information and live support.

Resetting Admin Password

Procedure to reset the device to factory defaults if password is forgotten.

Troubleshooting Online Connection

Steps to resolve issues when the device is unable to get online.

External Antenna Switch

Guidance on using the switch for internal or external antennas.