, Authorization , etc. apps: “TRANSACTION FAILED: DEVICE NOT
INITIALIZED, RETURN TO MANUFACTURER”
What does it mean if my device has been tampered?
PCI dictates that PIN-entry devices like Clover Mobile and Clover Mini need to detect if they
have been tampered, and if so, lock the ability to take transactions. This can happen for a
number of reasons, such as a credit card skimmer is applied to the device or someone has
attempted to break the device open. This can also happen if the device is dropped hard
enough during shipment or by the merchant or a customer. Mobile and Mini will automatically
detect if they have been tampered and if so, will no longer accept payments. This is for your
protection.
What should I do if my device has been tampered?
If any of these screens appear on your Clover Mobile or Clover Mini, it is very important
to replace the device as soon as possible. The device should be considered with limited
functionality.
You may still be able to take the following payments:
● Credit swipe payment
● EMV chip-insert with signature payment
You will NOT be able to take the following payments:
P2PE Implementation Manual for PCI P2PE v2.0 Clover Network, Inc. April 2018
© 2018 Clover Network, Inc. All Rights Reserved. Page 59
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