EasyManua.ls Logo

Clover Flex User Manual

Clover Flex
24 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
SecureTablePay
Clover Flex User Guide 1.0

Other manuals for Clover Flex

Question and Answer IconNeed help?

Do you have a question about the Clover Flex and is the answer not in the manual?

Clover Flex Specifications

General IconGeneral
Memory1 GB RAM
ConnectivityWi-Fi, Bluetooth, 4G LTE
Operating SystemAndroid
Card ReaderEMV Chip Card Reader, NFC Contactless Reader, Magnetic Stripe Reader
Storage8GB Flash
Camera5MP Rear-facing camera
PortsUSB-C, 3.5mm audio jack
Payment OptionsMagstripe, EMV, NFC
SecurityPCI PTS V5.0
ProcessorQuad-core ARM Cortex-A7

Summary

Logging In SecureTablePay

Enter Clover Flex Password

User enters their password on the Clover Flex device to log in.

Open SecureTablePay App

Locate and open the SecureTablePay application from the Clover Flex home screen.

The Basics of SecureTablePay

Navigate STP App Main Screen

On the main STP app screen, press 'enter' to proceed.

Enter Server Number

Input your server number, matching your point of sale system identifier.

Select Table or Fetch List

Enter table number or press 'okay' to view open tables and checks.

Handle Multiple Checks per Table

Choose a check to close out if a table has multiple, or combine tickets in POS.

Understand Split Calculator

Verify check, table, and total on the split calculator screen.

Guest Tip Entry

Hand device to guest to enter tip via presets or custom amount.

Confirm Total with Tip

Guest reviews and confirms the final total including the tip.

Select Payment Method

Guest is prompted to use preferred payment: insert, tap, or swipe.

Payment Completion & Receipts

After payment, guests choose receipt type. Handle failures by restarting.

Return to Home Screen

Successful payment returns to home screen or check selection for multiple checks.

Splitting a Check

Option 1: Pay Full

Select 'pay full' to proceed to the tip calculator screen for payment.

Option 2: Equal Split

Split the check equally by dollar amount, choosing up to 10 ways.

Option 3: Unequal Split

Split the check by entering custom dollar amounts for each portion.

Partial Payment Process

Process partial payments, returning to split calculator for remaining balances. Note POS config.

Refunds

Access Transactions App

From Clover home screen, open 'Transactions' app to initiate refund. Manager access may be needed.

Locate Transaction for Refund

Within transactions app, find and select the specific transaction for refund.

Verify and Initiate Refund

Double-check transaction details before proceeding. Refund processing is irreversible.

Confirm Refund & POS Note

Confirm refund. Note: Flex refunds don't auto-reconcile with POS; manual reconciliation needed.

Related product manuals