18. Support & Warranty
Support
The quickest way to obtain technical support is via email. Please send all support
enquires to support@CO2Meter.com. In your email, please include a clear,
concise definition of the problem and any relevant troubleshooting information or
steps taken so far, so we can duplicate the problem and quickly respond to your
inquiry.
Warranty
This unit comes with a 1 YEAR (warranty period) limited manufacturer’s warranty,
starting from the date the unit was shipped to the buyer. During this period of time,
CO2Meter, Inc. warrants our products to be free from defects in materials and
workmanship when used for their intended purpose and agrees to fix or replace
(at our discretion) any part or product that fails under normal use. To take
advantage of this warranty, the product must be returned to CO2Meter, Inc. at
your expense. If, after examination, we determine the product is defective, we will
repair or replace it at no additional cost to you. This warranty does not cover any
products that have been subjected to misuse, neglect, accident, modifications or
repairs by you or by a third party. No employee or reseller of CO2Meter, Inc.
products may alter this warranty verbally or in writing.
Returns
If the product fails under normal use during the warranty period, an RMA (Return
Material Authorization) number must be obtained from CO2Meter, Inc. After the item
is received, CO2Meter, Inc. will repair or replace the item at our discretion. To obtain
an RMA number, please call (385) 256-4910. When requesting an RMA number,
please provide the reason for return and original order number. If we determine that
the product failed due to improper use (water damage, dropping, tampering, electrical
damage etc.) or abuse, or if it is beyond the warranty period, we will inform you of the
cost to fix or replace your device.
Return Instructions
If you are returning your device due to a warranty claim (with an RMA number)
and you still have the unit original package, please use it to ship your unit to us.
Please make sure to include the provided RMA number on the outside of the box,
preferably on the shipping label. Make sure you secure the unit inside the
package properly to prevent any damage during transit that could void your
device’s warranty. Finally, please ship your device to the address shown under
the “Contact Us” section below. CO2Meter, Inc. will not, under any circumstances,
be responsible for your shipment expenses and no refund will be issued for
shipping charges necessary for you to ship the unit to us.
Liability
All liabilities under this agreement shall be limited to the actual cost of the product paid
to CO2Meter, Inc. In no event, shall CO2Meter, Inc. be liable for any incidental or
consequential damages, lost profits, loss of time, lost sales or loss or damage to data,
injury to person or personal property or any other indirect damages as the result of
use of our products.
Contact us: We’re here to help!
If the troubleshooting guide above doesn’t help you solving your problem or for more
information, please contact us using the information below.
Support@CO2Meter.com
(386) 256-4910 (M-F 9:00am–5:00pm EST)
www.CO2Meter.com
CO2Meter, Inc.
131 Business Center Drive, Ormond Beach, FL 32174
Phone: 386-872-7665 | Fax: 866-422-2356
Email: Sales@CO2Meter.com
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