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COBHAM Sailor 500 FleetBroadband User Manual

COBHAM Sailor 500 FleetBroadband
278 pages
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SAILOR 500/250 FleetBroadband
User manual
Including 19” Rack Version

Table of Contents

Other manuals for COBHAM Sailor 500 FleetBroadband

Questions and Answers:

COBHAM Sailor 500 FleetBroadband Specifications

General IconGeneral
TypeFleetBroadband terminal
Satellite SystemInmarsat
Power Supply10.5 - 32 V DC
Frequency BandL-band (1525-1559 MHz for receive, 1626.5-1660.5 MHz for transmit)
Data RateUp to 432 kbps
VoiceYes, supports voice calls
InterfacesEthernet, USB, ISDN, Analogue Phone
Operating Temperature-25°C to +55°C
IP RatingIP56
ComplianceInmarsat FleetBroadband

Summary

Disclaimer

Trademark Acknowledgements

Lists registered trademarks and acknowledges other company names.

Safety Summary

Observe Marked Areas

Advises caution regarding marked areas that may cause injury due to heat.

Microwave Radiation Hazards

Warns about hazardous radiation from the antenna during transmission and specifies safety distances.

About the Manual

Intended Readers

Describes the target audience for the user manual.

Most Current Version

Explains how to obtain the latest version of the manual.

Manual Overview

Outlines the chapters and content covered in the manual.

Related Documents

Typography

Chapter 1: Introduction

Welcome

Congratulates the user on their purchase and introduces the system.

Features and Interfaces

Details the system's features and available interfaces.

Main Units

Describes the main components of the SAILOR 500/250 FleetBroadband systems.

SAILOR FleetBroadband Antennas

Details the SAILOR 500 FleetBroadband antenna.

SAILOR FleetBroadband Terminal

Provides an overview of the SAILOR FleetBroadband Terminal, including its rack version.

Tools for Setup and Daily Use

Describes tools for system setup and daily use, including IP Handset and web interface.

Thrane IP Handset and Cradle

Details the Thrane IP Handset and its cradle, covering functionality and connection.

The Inmarsat BGAN System

Explains the Inmarsat BGAN system, its services, and capabilities.

Coverage

Shows the Inmarsat I4 satellite coverage map and notes on service availability.

Overview of the BGAN FleetBroadband System

Provides a system overview, illustrating components and network connections.

The BGAN Services Supported by SAILOR FleetBroadband

Details the services supported by the system, including packet and circuit-switched data.

Circuit-Switched (Dialed) Service

Describes the types of circuit-switched connections available, including voice and ISDN.

Supplementary Services

Lists supplementary services provided by the BGAN system.

Service Limitations

Outlines limitations related to SIM lock, available services, and coverage areas.

Services and Interfaces

Tables equipment and interfaces used to access services.

Chapter 2: Getting Started

Before You Start

Covers preliminary steps and considerations before starting the system.

Starting Up the Terminal

Details the process of powering up the terminal, including SIM card insertion and power switch usage.

19” Rack Terminal: Using the Front Power Switch

Explains how to use the front power switch on the 19" Rack terminal version.

Using the Ignition System

Describes how to use the ignition system for terminal power control.

Using a Remote On/Off Switch

Explains how to use an external remote on/off switch for terminal control.

Power Up Completed

Confirms power up completion and indicates readiness for registration or calls.

Connecting the Thrane IP Handset

Details the process of connecting the Thrane IP Handset, including power supply and startup.

Connecting a Computer

Guides on connecting a computer to the terminal's LAN interface.

Entering the SIM PIN for the Terminal

Explains how to enter the SIM PIN for terminal registration.

Entering the SIM PIN Using a Phone or Thrane IP Handset

Details how to enter the SIM PIN using an analogue/ISDN phone or the Thrane IP Handset.

Entering the SIM PIN Using the Web Interface

Explains how to enter the SIM PIN via the web interface.

Registering with the BGAN Network

Describes the process of registering the system with the BGAN network.

Indications in the Web Interface

Describes status indications shown in the web interface dashboard after registration.

Making the First Call

Provides instructions on making the first call using the system.

Standard Connection to the Internet (Default)

Details how to establish a default standard Internet connection.

Chapter 3: Operating the System

General

Covers general aspects of operating the system.

The Thrane IP Handset

Explains how to use the Thrane IP Handset for system interaction and status viewing.

The Web Interface of the Terminal

Describes the capabilities of the terminal's built-in web interface for setup and control.

Services and Interfaces

Tables equipment and interfaces used to access services.

Using a Phone or Fax Machine

Details how to use the system with phones and fax machines.

Selecting the Call Type

Explains the different call types (Standard Voice, 3.1 kHz Audio, UDI/RDI) and their usage.

Selecting the Default Outgoing Call Type

Guides on setting default outgoing call types via the web interface.

Overriding the Default Outgoing Call Type

Explains how to override default call types for specific outgoing calls.

Phone Numbers for Incoming Calls

Lists how incoming call numbers are structured and where to find them.

Selecting the Incoming Call Type

Explains how to select accepted call types for incoming calls via the web interface.

Making or Receiving a Phone Call

Provides options for making and receiving phone calls.

Receiving a Call

Explains how incoming calls are handled by default and with Multi-voice.

Call Log

Describes how call information is stored and viewed in the call log.

Voice Distress (Optional)

Details the optional Voice Distress feature for making distress and urgency calls.

Using a Computer

Guides on using a computer with the system for data connections and network management.

Connecting to the Internet

Guides on establishing an Internet connection via the terminal.

Start/Stop Standard IP on the LAN Interface

Explains how to start or stop Standard IP connections from the dashboard.

Start/Stop Streaming IP on the LAN Interface

Details how to start or stop Streaming IP sessions via the dashboard.

Accessing the Terminal from a Remote Location

Guides on setting up and accessing the terminal remotely.

Accessing the Terminal Using Web Interface

Explains how to access the terminal's web interface remotely.

Accessing the Terminal Using AT Commands

Details how to access the terminal remotely using AT commands via Telnet.

Using PPPoE (Point-to-Point Protocol over Ethernet)

Explains how to use PPPoE for controlling connections independently of the web interface.

Using the Thrane IP Handset

Explains how the Thrane IP Handset serves as a user interface and for making calls.

Chapter 4: Using the Web Interface

Introduction

Introduces the web interface and its purpose.

Proxy Settings When Accessing the Web Interface

Explains how to disable proxy server settings in browsers for web interface access.

Accessing and Navigating the Web Interface

Details how to access and navigate the web interface.

Entering the SIM PIN in the Web Interface

Explains how to enter the SIM PIN via the web interface.

Using the Dashboard

Describes the Dashboard's use for inspecting communication and viewing system status.

Properties

Details the information displayed in the Dashboard's PROPERTIES section.

Viewing Information on Calls and Data Sessions

Explains how the Dashboard shows ongoing calls and data sessions, and total usage.

Using the Phone Book

Guides on using the phone book to manage contacts.

Short Dial

Explains how to use short dial numbers from the phone book for easier calling.

Editing Phone Book Entries

Provides instructions for adding, modifying, and deleting phone book entries.

Viewing and Editing the Mobile Numbers

Explains how to view and edit mobile numbers used for calling the terminal.

Additional Numbers

Describes how to enter additional mobile numbers for subscriptions.

Using the Call Log

Guides on using the call log to view call and data session information.

Exporting the Call Log

Details how to export the call log file for archiving or tracking.

Viewing the Lists of Calls and Data Sessions

Explains how to view lists of outgoing, received, missed calls, and data sessions.

Handling SMS Messages

Guides on sending and managing SMS messages.

Options for Messages in the Outbox

Explains options for managing messages that failed to send and are in the Outbox.

Options for Messages in the Sent Folder

Describes options for managing sent messages, including resending and forwarding.

Receiving a Message

Explains how to view incoming messages and voice mail notifications.

Options for New SMS Messages

Lists options for handling newly arrived SMS messages, such as archiving or replying.

Options for SMS Messages in the Inbox

Details options for managing messages that have been moved to the Inbox.

Configuring Message Settings

Allows setting up default options for outgoing messages, including delivery notification.

Viewing or Changing SMS Service Centre Number

Explains how to view or change the SMS service centre number.

Viewing the Voice Mail Number

Details how to find the voice mail service number for listening to voice messages.

Setting Up the Interfaces

Guides on configuring various interfaces of the terminal.

Enabling or Disabling the L-Band Interface

Explains how to enable or disable the L-Band interface for receiving position data.

Configuring the LAN Interface

Details the configuration of the terminal's 4 LAN connectors with PoE.

Port Forwarding

Explains how to set up port forwarding for servers connected to the terminal in router mode.

Enabling PPPoE (Point-to-Point Protocol over Ethernet)

Guides on enabling PPPoE in the terminal to establish PPPoE connections.

Setting Up Static Routing

Explains how to set up static routing for terminal communication with devices behind a gateway.

Configuring the Phone/Fax Interface

Details how to configure the Phone/Fax interface, including assigning numbers and setting call types.

Configuring the ISDN Interface

Guides on configuring the ISDN interface, including call types, MSNs, and echo cancellation.

Setting the Common Interface Settings

Provides steps to configure common interface settings, including APN and buffering.

Setting Up Call Services

Guides on setting up supplementary call services like call forwarding and barring.

Call Barring

Details how to bar incoming and/or outgoing calls using the Banning PIN.

Call Waiting

Explains how to set up notification for waiting calls during active calls or data transmission.

Line Identification

Describes how to configure the terminal to display the user's number during calls or data transmission.

Closed User Group

Explains how to define settings for closed user groups, allowing calls only within the group.

Setting Up the Local Exchange Function

Details how to set up the local exchange function for calling specific handsets.

Managing IP Handsets

Guides on managing IP handsets connected to the terminal's LAN ports.

Connecting and Configuring IP Handsets

Provides steps to view or change IP handset settings, including password and configuration.

Setting the Call Types for IP Handsets

Guides on setting incoming and outgoing call types for each local IP handset number.

Configuring the Discrete I/O Interface

Explains how to configure the terminal's 5 discrete I/O pins and their functions.

Configuring the I/O Interface

Guides on configuring the I/O pins, including enabling functions and setting call types for ringer/mute.

Setting Up Tracking

Explains how to set up the terminal for tracking purposes by reporting position to a server.

Managing LAN Network Users

Guides on managing LAN network users, defining groups, profiles, and traffic filters.

Necessary Steps When Managing Network Users

Outlines the steps for managing network users: defining groups, identifying devices, and associating them.

Access to the Network Management Settings

Explains the need for administrator credentials to access network management settings.

Setting Up the Network User Groups

Guides on setting up network user groups, defining QoS profiles and parameters.

Editing a Network User Group

Details how to edit network user groups, including name, status, and connection types.

Selecting the Language

Explains how to change the web interface language from English to other supported languages.

Administration

Provides access to administrative settings for system management.

Resetting the Administrator Password

Guides on how to reset the administrator password if it is forgotten, requiring a reset code.

Changing the Administrator Password

Details the process of changing the administrator logon password via the Administration page.

Saving a Configuration to a File

Explains how to save the current terminal configuration to a file for reuse.

Loading a Configuration from a File

Details how to load a saved configuration file into the terminal.

Logging Off Administration

Explains how to manually log off administration or the automatic logoff procedure.

Call Charges

Allows users to enter tariffs to automatically calculate call and data session charges.

Log Handling

Explains how to clear call logs and reset time counters.

Data Limits

Allows setting data usage limits for standard data connections and streaming sessions.

Using Profiles

Defines profiles as collections of QoS settings and explains how to select or define them.

Defining New Profiles

Guides on defining new profiles by editing user-defined profiles or selecting subscribed settings.

Selecting the Preferred BGAN Satellite

Guides on selecting a preferred satellite for connection when multiple BGAN satellites are available.

Setting Up User Permissions

Guides on setting user permissions to control access to system functions and pages.

Remote Management

Guides on configuring the terminal for remote control via web interface or AT commands.

Remote Activation

Explains how to set up remote activation of the terminal using SMS.

Multi-voice

Guides on enabling and configuring the Multi-voice feature for simultaneous calls.

Voice Distress

Guides on setting up the terminal for Voice Distress functionality.

Antenna RF Noise Filter

Explains how to set up the antenna RF noise filter to reduce interference.

Help Desk and Diagnostic Report

Guides on accessing the help desk and generating diagnostic reports for support.

Generating a Diagnostic Report

Details how to generate a diagnostic report for troubleshooting and support.

Event Logging and Self Test

Guides on viewing event logs and performing system self-tests.

Self Test

Explains how to activate a system self-test, similar to POST.

Extended Status

Describes how to view extended status information for the system and connection.

Site Map

Explains how to use the site map page to get an overview of the web interface submenus.

Chapter 5: Troubleshooting

Getting Support

Guides users on obtaining support from airtime providers or distributors.

System Support

Advises contacting distributors for assistance with terminal or antenna problems.

Uploading Software Using the Web Interface

Explains how to view software version status and upload software via the web interface.

Uploading Software Using the TMA

Guides on installing and using the ThraneLINK Management Application (TMA) for software updates.

Part Numbers

Lists part numbers for system units, including antennas and terminals.

Troubleshooting Guide

Provides a table of common problems, their possible causes, and remedies.

No Signal or Weak Signal from the BGAN Satellite.

Addresses issues related to poor or no signal reception from the BGAN satellite.

No Transmission on the BGAN Network is Possible.

Troubleshoots issues preventing transmission on the BGAN network.

Connection to the Internet Cannot Be Established.

Guides on resolving issues when an Internet connection cannot be established.

256 kbps Streaming Does Not Work

Addresses problems with 256 kbps Streaming, often related to low elevation angles.

128 kbps Streaming Does Not Work on SAILOR 250 FleetBroadband

Troubleshoots issues with 128 kbps Streaming on the SAILOR 250, often due to low elevation.

The Web Interface Cannot Be Accessed.

Provides solutions for accessing the web interface, including proxy settings and IP address issues.

Multi-voice: Voice Call Is Not Put Through

Addresses issues with Multi-voice calls not connecting, related to mobile numbers or active calls.

A Phone/Fax Connection Cannot Be Established.

Troubleshoots issues with establishing Phone/Fax connections, checking cables and call types.

An ISDN Connection Cannot Be Established

Addresses issues with establishing ISDN connections, checking cables, call types, and service support.

No Phones Are Ringing on Incoming Calls

Troubleshoots why phones are not ringing on incoming calls, checking mute function and call types.

A LAN Connection Cannot Be Established.

Guides on resolving LAN connection issues, checking cables and IP address configurations.

An IP Handset Connection Cannot Be Established.

Troubleshoots IP handset connection issues, checking cables, PoE power, and Multi-voice settings.

The Administrator Password Does Not Work.

Addresses issues with the administrator password, suggesting reset procedures.

Status Signalling

Explains troubleshooting using status signalling methods like indicators, event messages, and logs.

Light Indicators

Describes the functions of various LEDs on the terminal for status indication.

General Status Indicator Functions

Explains the behavior and meaning of Power, Terminal, Antenna, and Message indicators.

Antenna Indicator

Explains the behavior and meaning of the Antenna indicator LEDs.

Message Indicator

Explains the behavior and meaning of the Message indicator LED.

LAN Indicator Functions

Details the functions of Activity, Link/Speed, and PoE indicators for each LAN port.

Event Messages

Explains how the terminal detects and signals events requiring user action.

Display of Event Messages

Describes how event messages are displayed via terminal indicators and the web interface.

List of Events

Explains common events, their causes, and remedies, particularly those causing warning icons.

Reset Button

Explains how to access and use the reset button on the terminal.

How to Access the Reset Button

Describes the location and method for accessing the terminal's reset button.

Function of the Reset Button

Details the different functions of the reset button based on how it is pressed.

List of Reserved IP Subnets

Lists IP subnets reserved for internal terminal use to avoid communication conflicts.

Supported AT Commands for PPPoE

Lists and explains AT commands used with PPPoE for terminal configuration.

Overview of Supported AT Commands

Provides an overview of supported AT commands for PPPoE.

Functions of the Supported AT Commands

Details the usage and syntax of specific AT commands like CGDCONT.

Appendix A: Conformity

SAILOR 500 FleetBroadband

States that the SAILOR 500 FleetBroadband is CE certified according to the R&TTE directive.

SAILOR 500 FleetBroadband 19" Rack

States that the SAILOR 500 FleetBroadband 19" Rack is CE certified according to the R&TTE directive.

SAILOR 250 FleetBroadband

States that the SAILOR 250 FleetBroadband is CE certified according to the R&TTE directive.

SAILOR 250 FleetBroadband 19" Rack

States that the SAILOR 250 FleetBroadband 19" Rack is CE certified according to the R&TTE directive.

Glossary

APN

Defines Access Point Name and its role in establishing network connections.

BGAN

Defines Broadband Global Area Network and its capabilities.

CE

Defines Conformité Européenne and its significance for product certification.

CID

Defines Context Identifier.

CM

Defines Continuous Monitoring.

CS

Defines Circuit-Switched networks.

DHCP

Defines Dynamic Host Configuration Protocol.

DNS

Defines Domain Name System.

ECEF

Defines Earth-Centred Earth-Fixed coordinate system.

G.3 fax

Defines Group 3 fax.

Geostationary

Defines Geostationary position.

GPS

Defines Global Positioning System.

I/O

Defines Input/Output.

IAI-2

Defines Inmarsat Air Interface-2 for BGAN.

ICMP

Defines Internet Control Message Protocol.

IMEI

Defines International Mobile Equipment Identity.

IMSO

Defines International Maritime Satellite Organisation.

IP

Defines Internet Protocol.

ISDN

Defines Integrated Services Digital Network.

kbps

Defines kilobits per second.

LAN

Defines Local Area Network.

LED

Defines Light Emitting Diode.

MAC

Defines Media Access Control.

MB

Defines Mega Bytes.

MRCC

Defines Maritime Rescue Coordination Centre.

MSN

Defines Multiple Subscriber Numbering for ISDN equipment.

NAT

Defines Network Address Translation.

PDP

Defines Packet Data Protocol.

PIN

Defines Personal Identification Number.

PoE

Defines Power over Ethernet.

POST

Defines Power On Self Test.

PPPoE

Defines Point-to-Point Protocol over Ethernet.

PS

Defines Packet-Switched.

PUK

Defines PIN Unblocking Key.

QoS

Defines Quality of Service.

RDI

Defines Restricted Digital Information.

RF

Defines Radio Frequency.

SAS

Defines Satellite Access Station.

SDU

Defines Service Data Unit.

SIM

Defines Subscriber Identity Module.

SIP

Defines Session Initiation Protocol.

SMS

Defines Short Messaging Service.

Streaming

Defines data transfer as a continuous stream.

TCP

Defines Transmission Control Protocol.

UDI

Defines Unrestricted Digital Information.

UTC

Defines Coordinated Universal Time.

VoIP

Defines Voice over IP.

VPN

Defines Virtual Private Network.

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