Troubleshoot
Nucleus 8 Sound Processor User Guide 85
Problem Resolution
You do not hear
sound from a
monitor earphone
1� Check that the monitor earphone
cable is fully inserted into the socket
on the monitor earphone adaptor.
2� Check that the monitor earphone
adaptor is properly connected to the
sound processor and battery module.
3� If you use the Nucleus Smart App, use
the Status screen to check the sound
processor volume level.
4� If available, try a dierent sound
processor.
You hear loud or
distorted sound
from a monitor
earphone
Remove the monitor earphone and
consult your clinician.
The sound processor
gets wet
Dry the sound processor with a soft
cloth, change the microphone
protectors and place the sound
processor in the dry aid kit provided
by Cochlear for 8 hours. SeeWater,
sand and dirt on page 67.
You want to perform
a regular check on
your sound
processor
SeeRegular care on page 63.
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