cogeco Sagemcom F@st 3896 User Manual

Guide d’auto-installation de votre modem Sagemcom F@st 3896
Installation time: Up to 30 minutes
(including activation and setup)
Installation kit
Your installation kit includes:
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Modem Coaxial cable Ethernet cable Power cord
Important: If you’re replacing your modem, your Internet and phone service won’t be operational during the replacement
process. We recommend doing this at a time when you don’t need the Internet or phone.
1
Return your old modem
2
Self-installation guide for
your Sagemcom F@st
3896 modem
You can now take control of your Wi-Fi using our
Cogeco Wi-Fi app.
If you haven’t done so already, go to cogeco.ca/myaccount to register for
My Account. You will need a My Account prole to log in to the Cogeco
Wi-Fi app and complete your installation.

cogeco Sagemcom F@st 3896 Specifications

General

Brand	cogeco
Model	Sagemcom F@st 3896
Category	Modem
Language	English

Summary

Installation Kit Contents

Modem

The modem is a key component of the installation kit.

Coaxial Cable

A coaxial cable is included in the installation kit for connectivity.

Ethernet Cable

An Ethernet cable is provided for wired connections.

Power Cord

The power cord is necessary to supply electricity to the modem.

Returning Old Equipment

Return Your Old Modem

Instructions for returning the old modem if this is a replacement.

Modem Installation and Activation

Coaxial Outlet Placement

Guidance on selecting the optimal placement for the modem.

Connect Coaxial Cable

Instructions for connecting the coaxial cable to the modem and outlet.

Connect Power Cord

Steps to connect the power cord for modem activation.

Verify Indicator Lights

Understanding the modem's indicator lights during activation.

Troubleshoot Indicator Lights

Steps to take if indicator lights do not show correct pattern.

Wi-Fi Network Management

Using the Cogeco Wi-Fi App

Instructions for downloading and using the Cogeco Wi-Fi app.

Temporary Device Connection

Alternative method to connect a device if the app cannot be downloaded.

Cogeco Wi-Fi Pods Management

Information on managing Cogeco Wi-Fi Pods via the app.

Phone Service Setup

Connect Phone Service

Steps for connecting a phone line to the modem.

Connect Second Phone Line

Instructions for connecting a second phone line if applicable.

Retrieve Assigned Phone Number

How to find out your assigned phone number using a specific code.

Support and Resources

Self-Installation Resources

Online resources for self-installation guidance.

Features and Troubleshooting

Information regarding modem features and troubleshooting.

Channel Selection Information

Details on channel selection for Wi-Fi.

Ontario Support Contact

Contact information for technical support in Ontario.

Quebec Support Contact

Contact information for technical support in Quebec.

Online Support Portal

Web address for additional technical support.