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cogeco EPICO - User Manual

cogeco EPICO
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Self-installation guide
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Summary

Plugging in Your Equipment

Connect PVR and TV via HDMI

Connect the EPICO 4K Cloud PVR and your TV using the HDMI cable for initial setup.

Power On Equipment

Connect the power cord and ensure both the TV and the PVR are powered on to proceed.

Set TV to HDMI Input

Set your TV to the correct HDMI input and follow the on-screen instructions for setup.

Set Up Your EPICO Service

Choose Preferred Language

Select your preferred language for the EPICO service setup process.

Pair Remote with PVR

Pair the EPICO remote control with the EPICO 4K Cloud PVR by pressing OK and 2.

Connect PVR to Wi-Fi

Connect the PVR to your Wi-Fi network using your Android phone or directly.

Pair Remote with TV

Pair the EPICO remote control with your TV to control both devices simultaneously.

Adjust Screen Settings

Adjust screen settings for optimal viewing area, then save and exit.

Set Up Your Profiles

Sign In with Google Email

Sign in using your Google email address to enable Google Assistant and Play Store.

Accept Terms of Service

Accept the terms of service for Google services and EPICO setup.

Configure Google Services

Set up various Google services like Location, Diagnostics, and privacy settings.

Install Recommended Apps

Choose to pre-install selected apps available in the EPICO main menu.

Sign Into EPICO App

Sign into the EPICO app using your Cogeco My Account username and password.

Getting Assistance

Visit FAQ or Store

For more information, visit cogeco.ca/epicofaq or a Cogeco store near you.

Contact Support

Call 1-833-574-3103 for technical or sales support, available 7 days a week.

Summary

Plugging in Your Equipment

Connect PVR and TV via HDMI

Connect the EPICO 4K Cloud PVR and your TV using the HDMI cable for initial setup.

Power On Equipment

Connect the power cord and ensure both the TV and the PVR are powered on to proceed.

Set TV to HDMI Input

Set your TV to the correct HDMI input and follow the on-screen instructions for setup.

Set Up Your EPICO Service

Choose Preferred Language

Select your preferred language for the EPICO service setup process.

Pair Remote with PVR

Pair the EPICO remote control with the EPICO 4K Cloud PVR by pressing OK and 2.

Connect PVR to Wi-Fi

Connect the PVR to your Wi-Fi network using your Android phone or directly.

Pair Remote with TV

Pair the EPICO remote control with your TV to control both devices simultaneously.

Adjust Screen Settings

Adjust screen settings for optimal viewing area, then save and exit.

Set Up Your Profiles

Sign In with Google Email

Sign in using your Google email address to enable Google Assistant and Play Store.

Accept Terms of Service

Accept the terms of service for Google services and EPICO setup.

Configure Google Services

Set up various Google services like Location, Diagnostics, and privacy settings.

Install Recommended Apps

Choose to pre-install selected apps available in the EPICO main menu.

Sign Into EPICO App

Sign into the EPICO app using your Cogeco My Account username and password.

Getting Assistance

Visit FAQ or Store

For more information, visit cogeco.ca/epicofaq or a Cogeco store near you.

Contact Support

Call 1-833-574-3103 for technical or sales support, available 7 days a week.

Overview

This document is a self-installation guide for the Epico internet+TV service, provided by Cogeco. It outlines the steps for setting up the Epico 4K Cloud PVR and configuring the service.

Function Description:

The Epico service provides internet and TV entertainment through the Epico 4K Cloud PVR. This device allows users to access television channels, on-demand content, and various applications, including those from the Google Play Store. It supports voice commands via Google Assistant and offers features like cloud storage (Drive) through a Google account. The service integrates with Cogeco's internet modem and wireless home network, providing a comprehensive entertainment solution.

Important Technical Specifications:

  • Device: Epico 4K Cloud PVR.
  • Remote Control: Epico remote with batteries.
  • Connectivity: HDMI cable for TV connection, power cord for power, and optional Ethernet cable for physical internet connection (off Wi-Fi network).
  • Wireless Connectivity: Supports 2.4Ghz and 5Ghz Wi-Fi networks. The guide recommends connecting to the 5Ghz network for optimal performance.
  • Resolution: 4K support (implied by "4K Cloud PVR").
  • Operating System/Platform: Android TV, which allows access to Google Assistant and the Google Play Store.

Usage Features:

  • Self-Installation: The guide provides clear, step-by-step instructions for users to install the equipment themselves.
  • Language Selection: Users can choose their preferred language during the initial setup.
  • Remote Pairing: The Epico remote control needs to be paired with both the PVR and the TV for full functionality, allowing control of both devices with a single remote.
  • Wi-Fi Connection: The PVR connects to the user's Cogeco Wi-Fi network. Users can either sign in using an Android phone for a streamlined process or manually select the network and enter credentials on the TV.
  • Google Account Integration: A Google account is essential for using Google Assistant (voice commands) and accessing applications from the Google Play Store. The guide provides instructions on how to create a Google account if needed.
  • Profile Setup: Users are guided through setting up various Google services, including location, diagnostic information, Google Assistant, privacy, and data sharing.
  • TV Personalization: Users can choose a name for their TV during setup.
  • Pre-installed Apps: Cogeco pre-selects and offers to install recommended apps, which will be available in the "Apps" section of the Epico main menu.
  • Google Tutorials: The setup process includes watching Google tutorials to familiarize users with the features.
  • Screen Adjustment: Users can adjust the screen to optimize the viewing area during setup.
  • My Account Login: Users need their Cogeco My Account username and password to sign into the Epico app.
  • Voice Search: Available through Google Assistant, requiring a Google account.
  • App Downloads: Users can download new applications from the Google Play Store, also requiring a Google account.

Maintenance Features:

  • Troubleshooting Support: The document provides contact information (phone number: 1-833-574-3103) for technical support and sales support specialists, available 7 days a week.
  • Online Resources: Users can visit cogeco.ca/epicofaq for more information on Epico or find a Cogeco store.
  • Account Management: Users are directed to cogeco.ca/myaccount to create a My Account profile if they don't already have one, which is necessary for managing their Cogeco services.
  • Network Optimization: The guide recommends connecting to the 5Ghz Wi-Fi network for optimal performance of the Epico service, suggesting a best practice for maintaining service quality.

cogeco EPICO Specifications

General IconGeneral
Brandcogeco
ModelEPICO
CategoryModem
LanguageEnglish

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