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WARRANTY AND AFTERSALES
purpose of the bike. In these cases, the warranty may be refused.
IMPLEMENTATION OF THE COMMENCAL WARANTY
If a product is under warranty, strictly according to the previous conditions
stated, COMMENCAL will handle the repair or exchange of COMMENCAL
frames or parts with a manufacturing defect. Those will be exchanged for
an identical or similar new part.
COMMENCAL can’t guarantee that some type of frames or colours will be
permanently available.
COMMENCAL’s warranty will not handle shipping and handling costs
related to getting the parts to us or assembling costs that may occur for the
replacement parts.
Replacing a part may not stop or extend the initial warranty length.
All the repaired or exchanged parts will be under the initial warranty length
from when the bike was purchased.
In general, warranty is made worldwide. Please contact us directly at
customerservice@commencal.com
PROCEDURE FOR WARRANTY
In order to get your bike under COMMENCAL® warranty, it has to be
registered on our website (www.commencal-store.com) dwithin 45 days
after you bought it. A bike bought at an authorized COMMENCALdealer
can be taken under warranty with the following conditions. In order for our
service to be the most efcient possible, you need to follow specic steps.
• Contact us and the person from whom you bought the bike.
• Send the bike back to us.
• Show your retailer the original proof of purchase.
•Fill in a customer service form explaining the problem plus all the specic
information relating to the bike. Please ask customer service.
• A copy of the original proof of purchase has to be provided
- Pictures showing the defect as well as a picture of the BB showing the
serial number. In addition, pictures of the complete have to be provided so
we can see how the bike was assembled. A picture of the tag on the box is
mandatory for problems on new bikes.
For bikes bought on our website you need to follow these specic steps:
- Contact us: customerservice@commencal.com
- Send us a detailed explanation of the problem with pictures (problem,
complete bike and serial number) as well as the order number of your bike.
THIRD PARTY BRANDS
If you have a warranty issue on a product from a third party brand, the
conditions of that brand apply. Please contact us for more info.
CRASH REPLACEMENT POLICY
At COMMENCAL, we know that a high-end bike is built to be used properly.
Accidents happen and that’s why we have a Crash Replacement Policy
with the lowest prices possible in the event that a component/part is not
covered by warranty/where warranty has been denied. This policy only
applies to the original buyer. Get in touch for more information.
LIMIT OF LIABILITY
The hereby warranty is quite restrictive, it is the full and nal warranty for
COMMENCAL® parts and frames. That is why no dealer nor third party can
assume or allow, verbally or implicitly, an extension or add-on of warranty
than the one from COMMENCAL. That’s why, any obligation or coverage,
provided by a third party, regarding any damages whatsoever, can be linked
to COMMENCAL.COMMENCAL will not be liable any material, bodily or
moral damages made to the rider, the buyer or a third party, due to the use
of COMMENCAL parts or frames. COMMENCAL shall in no event be liable
for any amount in excess of the actual purchase price of the bicycle nor
special, incidental or consequential damages occurring in connection with
the said bike. This limitation is established within the strict limits of the law
applicable to the contract and business practises established by usage.
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