Community ALC-404D User Manual

Amplified Loudspeaker Controller Install and User Guide | 15
Warranty and Assistance
Community Professional Loudspeakers guarantees its
manufactured products to be free from defective components
and factory workmanship for a period of time starting from the
date of purchase printed on Community’s (or any of its Authorized
Dealer’s) invoice to the end customer.
The standard warranty period is: 48 months for rack ALC units.
All warranty repairs and retrofits must be performed at
Community facilities or at an Authorized Service Center at
no cost for the purchaser. Warranty exclusion: Community’s
warranty does not cover product malfunctioning or failure
caused by: misuse, abuse, repair work or alterations performed
by non-authorized personnel, incorrect connections, exposure to
harsh weather conditions, corrosive environments, mechanical
damages (including shipping accidents), and normal wear and
tear. Community will perform warranty services provided that
the product is not damaged during transportation.
Return of Goods
Goods can be returned to Community only after they have been
granted a Return Merchandise Authorization (RMA) number to be
attached to the external packaging. Community (or its Authorized
Service Center) has the right to refuse any returned good without
a RMA number.
Repair or Replacement
Community reserves the right to repair or replace any defective
goods covered under the product warranty at its sole discretion
and as it deems best.
Cost and Responsibility of Transport
The purchaser (or end user/customer) is solely responsible for all
transportation costs and risks associated with sending warranty
covered goods to Community or its Authorized Service Center.
Community will assume full responsibility and cover all costs
incurred to send the goods back to the purchaser (or end user/
customer
Warranty
Assistance
All servicing and repairs for Community ALCs is handled by
Powersoft Worldwide, but processing of warranty claims must
be submitted to Community first. Please follow the instructions
below in case of any diculties.
There are no user-serviceable parts in the ALC unit. Refer to
qualified technical personnel for servicing. If your ALC needs
repair, contact Community's Technical Service Department.
• Take a note of each serial number of the units to be returned.
• Completely fill out the defect report form for each unit to be
returned. Send the completed defect report form to
service@communitypro.com.
After having applied the aforementioned procedure, the
Community service manager will work with Powersoft to
determine the appropriate Service Center to which the ALCs must
be shipped and the product’s warranty status. Community will
also provide RMA numbers for each unit.
Do not contact Powersoft directly for Community ALC servicing or
repairs. All claims must be processed by Community.
In-Warranty Repairs
The service repair will be free of charge for the customer.
Out of Warranty Issues
• The service costs are calculated on the local rate applied
from the service center and supervised by Community.
• The repair time has been set by Community and it’s equally
applied in all the authorized service center
• The unit will be evaluated by a technician, and the service
center will provide the customer with the estimated costs.
• The repair will only take place once the customer has
approved the estimated costs.
• The customer will pay the shipping charges once the repair
has been completed, depending on the countries’ standard
procedures.
For any inquiries please email Community's Technical Service
Department at service@communitypro.com
Shipping the product for factory service
• Record each serial number of the units to be returned.
• Fill out completely the defect report form for each unit to be
returned.
• Send the completed defect report form to the following
email address: service@communitypro.com
After having applied the aforementioned procedure, you
will receive an email from Community containing the Return
Merchandise Authorization (RMA form) for each unit returned and
a Service Center shipping address. All ALCs must be shipped to
the specific Service Center address provided by Community, units
shipped to any other location will be rejected.
Phone Support Hours
Monday - Friday 8.30 AM to 5.00 PM Eastern Time Zone
ph: +1 610 876-3400
Important Note: Mark or write the RMA# on the outside of the box
in a prominent place. If the RMA# is not displayed on the outside
of the box, the shipment will be rejected and sent back to the
customer.
Dead on Arrival (D.O.A.) Procedure
In case of a "dead on arrival" D.O.A. product, we ask the customer
to contact the Community Service Department, mentioning the
serial number of the faulty unit.
The D.O.A. unit will be replaced completely without any additional
charges!
Important Note: To avoid any warranty issue, do NOT tamper
with, or operate the D.O.A. unit in any way. Community declines
any D.O.A. product warranty service if the returned unit has been
tampered with or misused by the customer.

Community ALC-404D Specifications

General

Brand	Community
Model	ALC-404D
Category	Controller
Language	English