Tips and Troubleshooting
10-15
Writer: Shelly Ficalora Saved by: J Abercrombie Saved date: 01/08/98 10:31 AM
Part Number: 266667-001 File name: 14Ch10.doc
Servicing the C-Series
To get help from Compaq Customer Support or to find a Compaq
authorized reseller or service provider, call one of the numbers listed in
Appendix A, “Worldwide Telephone Numbers.”
Your Compaq authorized reseller or service provider is available to
answer your questions and service your device when necessary.
If you return the device for servicing, remember to provide all
necessary passwords or, if possible, disable the passwords prior to
delivery to the service provider.
Preparing for a Technical Support Call
To receive the fastest possible solution, have the following available
when you place a call to Compaq Customer Support:
■
your handheld PC
■
serial number of the bottom of the device
■
purchase date on your invoice
■
conditions under which the problem occurred
■
error messages that occurred
■
hardware configuration
■
hardware and software you are using
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