5-2 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/23/00 11:51 AM
Part Number: 168894-001 File name: cH05.doc
Quick Solutions Checklist
NOTE:
To reset a locked system, press and hold the suspend button
while sliding the power switch.
■
Is adequate power available to the computer?
❏
If the computer is connected to an electrical outlet
Are all power connections, including the power cord
and any adapters required by your configuration,
secure?
Is the electrical outlet providing a standard
power supply?
❏
If the computer is running on battery power, is the battery
pack in the computer fully charged?
■
Is the system turned on?
■
Is the computer positioned to allow adequate airflow around
the fan and vents?
■
Is the
latest available
system ROM installed?
NOTE:
For instructions, refer to “Updating Your System” in
Chapter 3 of this guide.
■
If the problem is with an external device
❏
Is the device securely connected to its corresponding
connector?
❏
Is the device receiving reliable electrical power?
❏
Is the device turned on?
❏
Are all necessary device drivers installed and loaded?
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