Troubleshooting 12-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Jennifer Hale Saved by: Jennifer Hale Saved date: 10/07/98 5:31 PM
Part Number: 3877292-001 File name: Ch12.doc
Solving Compact Disc/DVD-ROM Disc
CD-ROM Drive/DVD-ROM Dive Problems
Problem Possible Cause Solution
Drive cannot
read a disc.
Disc is not properly seated
in the drive.
Open the loading tray,
insert the disc, then close
the tray.
Disc is loaded in the
loading tray upside down.
Open the loading tray, turn
over the disc (label facing
up), then close the tray.
Disc has a scratch on its
surface.
Insert a different disc.
CD-ROM drive
or DVD-ROM
drive is not
detected by the
computer.
Drive is not connected
properly.
If you are running a
version of Windows that
was pre-installed by
Compaq, remove the drive
from the MultiBay and
reinsert it.
If you are running a
version of Windows that
was not pre-installed by
Compaq, turn off the
computer. Then remove
the drive from the
MultiBay and reinsert it.
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