Conel FLOW - Troubleshooting

6. Maintenance
WARNING: Ensure that the power is disconnected before performing any service or
maintenance!
The proper function of the pump, its wear parts and its product life are mainly dependant on regular servicing and
maintenance of this unit. Particulates settle on the bottom of the tank in the course of time. This sediment can lead to
pump clogging and block the float switch. It is therefore recommended to service the pump, piping, inlets and pressure
port biannually and, if necessary, clean the respective areas and parts. This is especially necessary in connection with
the general maintenance of the heating system prior to the start of the heating period. In the course of time and especially
after longer standstill period particulates, at times highly acidic, can affect or destroy parts of the tank.
The upper part of the pump can be removed without the use of tools by carefully moving the 2 laces at the side part of the
pump outward. The upper part can then completely be removed and the float switch and the bottom part of the pump
body as well as the tank (bottom part) are freely accessible. These parts can now be washed with warm water and mild
soap. After cleaning, place the upper part on the lower (tank) part. A latching can be heard. Connect the pump to the
mains and fill water into the tank through one of the inlets. After having filled the tank with about 1.5l the system will start
automatically and discharge the water into the canalization.
WARNING: All points pertaining to installation and start up (see point 4) must be observed when pump is
returned to service.
WARNING: Unit must be disconnected from the power source before servicing or
performing pump maintenance!
7 . Warranty
The warranty period for this product is 36 months from date of purchase. Proof of purchase must be provided.
Any material or manufacturing defect within this timeframe will be rectified or repaired free of cost. Any damage resulting
from misuse, in particular non-observance of the instruction manual and excessive wear and tear is excluded from
warrantee. Any unauthorized modifications or opening of the product will void the warranty.
8. Troubleshooting
Problem Probable Cause Remedy
Low flow rate Outlet piping clogged or kinked Clean / remove kink
Check valve contaminated Clean
Head to large Reduce head
Motor is idle or does not start No voltage present Check power supply
Plug not plugged in Plug in plug
Pump blocked by mud or solids Clean tank and pump body
Defective motor Replacement by qualified personnel
Defective electronics Replacement by qualified personnel
Motor running, pump does not deliver Outlet piping clogged or kinked Clean / remove kink
Check valve contaminated Clean
Pump does not operate automatically Float switch contaminated Clean
Micro-switch defective Replacement by qualified personnel
9. Decleration of conformity
CONEL GmbH
Margot-Kalinke-Straße 9
D-80939 München
This declaration is valid for the following product:
Device type
Condensate-Pump FLOW KP
We hereby declare that the product condensate pump FLOW KP by CONEL
is produced in conformity with the provisions of the low voltage directive
2006 / 95 / EG
and the directive to electromagnetic compatibility
2004 / 108 / EG
The following standards have been taken as a reference concerning
electromagnetic compatibility:
EN 50081-1 and EN 50081-2
Munich, 10
th
June 2011 managing director