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Coral Telecom SBDX - User Manual

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CORAL SBDX
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Table of Contents

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Summary

Notice

Printing History

Details the publication history of the document.

Introduction

Chapter 1 Operator Features

Internal Call

How an extension user makes an internal call.

External Call

How to make an external call through trunk lines.

Advice of call charges (AOC) display on key phone

Display of call charges on the key phone during outgoing calls.

Attending Incoming Calls

How an operator handles incoming internal and external calls.

Attending Queued Call

Operator handling of multiple incoming calls.

Hold a line

Procedure to place a call on hold for transfer or consult.

Call Transfer

Transferring internal or external calls with or without screening.

Screened Transfer

Transferring calls after verifying with the recipient.

Unscreened Transfer

Transferring calls directly without prior contact.

Call Consult

Consulting a third party while on a call.

Brokers Call

Holding a call to converse with a third party.

Redial

Redialing the last dialed number.

Call pick-up

Answering other ringing extensions.

Connecting a trunk line after dialing

Operator dialing an external number for an extension.

Auto call back on busy extension; trunk

Automatically reconnecting when a busy line becomes free.

Listening-In - Right Dependent

Monitoring calls on an extension without audio warning.

Barge-In - Right Dependent

Joining an ongoing call on an extension.

Emergency call

Breaking into a call for emergency messages.

Logging-In of auxiliary operator

Procedure for auxiliary operators to log in and out.

Conference

Setting up a 3-party conference call.

`Do not Disturb Override

Overriding the DND feature on an extension.

Paging

Making announcements via a public address system.

Voice Paging

Activating a key phone's speakerphone remotely.

Background Music

Playing background music through the system.

Day & Night Mode - Manual Changeover

Manually switching between Day and Night modes.

Auto Redial

Automatically redialing a number at intervals.

Forceful release of a line

Disconnecting a trunk line or extension.

Smart Switch

Using action ports for external equipment control.

Chapter 2 Unique Hotel Features

Hotel Name Setting

Entering and displaying the hotel name on bills.

Check-In

Registering a guest and activating room dialing rights.

To Check-In a room

Step-by-step procedure for checking in a room.

Check-Out

Processing guest check-out and printing bills.

To Check-Out a guest

Procedure for checking out a guest and printing the bill.

Entering of the bills

Entering charges for services like food and laundry.

Guest Message Reminder

Leaving message indications for guests.

Private Line

Setting up a dedicated trunk line for a guest.

To set a private line

Procedure to assign a private line to a room.

To cancel the private line

Procedure to remove a previously set private line.

Room Shifting

Transferring guest billing and details to a new room.

To shift the room

Steps to perform room shifting.

Reprint Room Bills

Taking a reprint of bills for checked-out rooms.

Wake up Alarm

Setting wake-up alarms for rooms.

To set an alarm for a room

Procedure to set a wake-up alarm for a specific room.

Cancellation of alarm for a room

Procedure to cancel a set alarm for a room.

Temporary Check-Out

Temporarily checking out a room, disabling direct dialing.

To Temporary Check-Out a room

Steps for temporary room check-out.

Temporary Check-In

Restoring dialing facility to a temporarily checked-out room.

To use Temporary Check-In

Steps to perform a temporary check-in.

Floor Service

Routing calls to floor service departments.

To call the floor service

Procedure to call floor service.

Room Status

Checking the current status of a room (checked-in/out).

To Check the Room Status

Steps to check the status of a room.

Chapter 3 Keys on Operator Console

Audio Level Adjustment

Adjusting handset, ringer, and speakerphone volume levels.

One-Touch Keys

Programmable keys for quick access to extensions or trunks.

DSS (Direct Station Selector)

Equipment for displaying extension status and quick dialing.

Name; Dial Number Display

Functionality of the LCD display on the key phone.

PROG Key

Key used for system programming.

CHK-IN (Memo) Key

Key used for checking in a room.

REDIAL Key

Key for redialing or calling stations with messages.

SPK Key

Key to activate the speakerphone.

Room-Shift (TRSF) Key

Key used for shifting rooms in Hotel Version.

RLS Key

Key to disconnect calls or return to standby.

HOLD Key

Key for placing calls on hold or navigating programming.

MSG Key

Key for checking messages and auto redial numbers.

Temp Chk-Out; P-Hold key

Temporary check-out and personal hold functions.

Chk-Out; Conf Key

Key for conference activation and check-out.

Temp Chk-In; Flash Key

Temporary check-in and clearing auto redial/messages.

EMG; ECALL; ALARM key

Keys for emergency calls, alarms, and DND override.

Chapter 4 Extension Features

Internal Call

How a room extension user makes an internal call.

External Call: (Right Dependent)

Making outgoing calls from a room extension.

Attending Incoming Calls

How to answer incoming calls to an extension.

Call Transfer: (Right Dependent)

Transferring calls from one extension to another.

Screened Transfer

Transferring calls after speaking with the recipient.

Unscreened Transfer

Transferring calls directly without prior contact.

Call Consult

Consulting a third party during an existing call.

Brokers Call

Holding a call to converse with a third party.

Redial

Redialing the last dialed number from an extension.

Call pick-up

Answering calls from other ringing extensions.

Auto call back on busy extension; trunk

Automatically reconnecting to a busy extension/trunk.

Listening-In: (Right Dependent)

Monitoring calls on an extension without audio warning.

Barge-In (Right Dependent)

Joining an ongoing call on an extension.

Emergency call (Only from key phone)

Making emergency calls from key phones.

Enter Own Supervisory Mode

Entering the supervisory mode for system settings.

Personal Password

Managing personal passcodes for supervisory access.

To change personal password

Procedure to change the personal passcode.

To reset the password

Procedure to reset a personal passcode.

Dynamic call control

Locking or unlocking extension dialing facilities.

To lock your extension

Steps to lock the extension's dialing facility.

To unlock your extension

Steps to unlock the extension's dialing facility.

Call Forwarding

Forwarding incoming calls to another extension.

Call forward busy

Forwarding calls when the extension is busy.

Do Not Disturb

Inhibiting an extension from ringing.

To activate Dont Disturb

Procedure to activate the DND feature.

To cancel DND

Procedure to deactivate the DND feature.

Follow Me

Receiving calls directed to an extension at another location.

Message

Leaving and retrieving messages for extensions.

Paging

Making announcements via the public address system.

Voice Paging

Activating a key phone's speakerphone remotely.

Background Music

Playing background music through the system.

Auto Redial

Automatically redialing a number at intervals.

Private Line

Setting up a dedicated trunk line for a guest.

Boss Secretary System

System for managing calls between a boss and secretary.

Auto Lift & Auto Drop

Automatic answering and call handling features.

Set Self Alarm

Setting wake-up alarms for extensions.

Floor Service

Routing calls to floor service departments.

Smart Switch

Using action ports for external equipment control.

Chapter 5 ASMDR Reports

Call Buffer Management in DX for Hotel Version

How call data is stored and managed in the buffer.

Clarification of the SUFFIX that gets printed with the call details

Explains the meaning of suffixes in call detail printing.

System Call Recording Level

Setting the level for logging different call types.

Printing Commands

Commands for controlling printer output.

On Line Printing

Enabling real-time printing of call data.

ASMDR Printing of Outgoing Calls of Extensions & Trunks

Printing outgoing call records from buffers.

ISMDR Printing of Incoming Calls of Extensions & Trunks

Printing incoming call records from buffers.

Todays Calls Printing

Command to print call details for the current day.

Special Selected Printout

Advanced printing options with various parameters.

Check-Out Bill

Sample printouts of guest check-out bills.

Chapter 6 Remote Programming

Remote Programming (Requires VSN baby PCB)

Procedure for remote software configuration via telephone line.

Chapter 7 Quick Reference for Activation of Hotel Features

Check-In

Activation code for checking in a room.

Check-Out

Activation code for checking out a room.

DND Override

Activation code for overriding DND.

Guest Intimation Message

Activation for guest message reminders.

Setting of Private Line

Activation for setting a private line.

Room Shifting

Activation for shifting rooms.

Reprint Checkout Bills

Activation for reprinting checkout bills.

Wake Up Alarm

Activation for setting wake-up alarms.

Temp Check-Out

Activation for temporary check-out.

Temp Check-In

Activation for temporary check-in.

Room Status

Activation for checking room status.

Chapter 8 Quick Reference of User Features

Internal Call

Code for making an internal call.

External Call

Code for making an external call.

Hold A Line (Right dependent)

Code for holding a line.

Call Transfer (Right dependent)

Code for transferring calls.

Call Consult

Code for consulting a third party.

Brokers Call

Code for brokers call.

Redial from SLT

Code for redialing from an SLT.

Call Pick up

Codes for picking up calls.

Auto Call Back

Code for auto call back.

Listen-In

Code for listening in.

Barge-In

Code for barge-in.

Emergency Call (Only from KTS)

Code for emergency calls from KTS.

Personal Pass code Setting

Codes for setting personal passcodes.

Enter Own Supervisory Mode (SUP)

Code for entering supervisory mode.

Setting of personal PW

Codes for changing and resetting personal passwords.

Dynamic Call Control

Codes for locking and unlocking extensions.

Call Forwarding

Codes for call forwarding and its cancellation.

Follow Me

Codes for follow me and its cancellation.

DND

Codes for activating and cancelling DND.

To retrieve the message

How to retrieve a message.

Paging

Code for paging.

Voice Paging

Codes for voice paging.

Back Ground Music

Codes for background music.

D;N Changeover Manually

Codes for manual Day/Night mode changeover.

Auto Redial

Codes for auto redial.

Special Trunk Group Access

Code for special trunk group access.

Auto Lift & Auto drop for KTS only

Codes for auto lift and auto drop features.

Self Alarm

Code for setting self alarm.

Floor Service

Code for floor service.

Private Line

How to activate private line.

Boss-Secretary System

System programming for boss-secretary.

Chapter 9 Quick Reference of System Programming

System Initialization and Basic Settings

System reset, time, date, RTC, main/aux operator configuration.

Extension and DSS Configuration

DSS settings, flexible keys, and numbering plan configuration.

Trunk and Call Management Configuration

Trunk settings, groups, access, redial, budgeting, and call handling.

Feature Activation and Control Configuration

CLIP, CLI, DND, alarms, VM, passwords, and call forwarding settings.

Coral Telecom SBDX Specifications

General IconGeneral
BrandCoral Telecom
ModelSBDX
CategoryTelephone
LanguageEnglish

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