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Battery care
and safety
Range
Your battery will give you power for up
to 43.5 miles (70km). Note that this is a
maximum value and exact range always
depends on the riding conditions. A
range of 43.5 miles is typically only
achievable with a new battery, minimal
wind, a consistent speed on a good
asphalt road, a total passenger and
cargo load of 165 lbs (75kg) and an
outside temperature of 68°F.
The following factors can impact range:
• Temperature. A colder environment
drains the battery faster.
• Riding behavior. Frequent acceleration
and deceleration requires more power
than maintaining a single speed.
• Payload. A heavy payload will drain the
battery more quickly.
• Time between each trip. The bike is
always on standby and continuously
consumes a small amount of power. If
you don’t use your bike for a few days
in a row, the remaining battery capacity
will be slightly lower and your range will
be impacted.
• Battery age. Your range is expected to
decrease over time as your battery ages.
Long live your battery
Battery life in general is described as the
number of cycles it takes to arrive at 70%
of the original battery capacity in ideal
conditions. For Cowboy this would be
500 cycles. Note that lithium ion batteries
such as yours have no memory effect;
therefore, we recommend charging your
battery after every ride.
To maximize the lifetime of your battery:
• Avoid leaving it fully discharged for
prolonged periods.
• If you plan on not using your bike for
longer periods of time, remove the battery
from the bike, store it in a dry environment
at room temperature (between 50°F and
77°F) and keep it partially charged, ideally
between 20% and 80%.
• The battery pack should be stored at
room temperature. Avoid exposing the
battery pack to direct sunlight on warm
summer days.
• Make sure that the battery gets a full
discharge-to-charge cycle at least once
every two months.
Protect your source of power
To reduce the risk of fire, explosion,
skin irritation, serious injury, or death,
follow these battery charging and care
instructions. Warning: if your bike is
involved in a collision or accident of
any kind, make sure to contact our
Customer Service team via the app to
evaluate the need for a battery check-
up.
Over time, your battery gathers data to
improve the accuracy of its estimations
any time you discharge the battery
when the last LED is blinking (7%
power remaining) and you charge it fully
afterward. It’s normal for the battery
percentage displayed to be inaccurate
for your first few rides.
Charge the battery indoors between
50°F and 77°F on a heat-resistant, non-
flammable surface using the charger
from the accessories box.
Do not expose the battery or charger
to full sun, moisture, or water during
charging. Keep the battery away from
fire and heat. We recommend you
charge the battery only when you are
able to monitor it (for example, while
you are awake, close by, and able to
check on it periodically). Choose a
dry room fitted with smoke detectors
and/or sprinklers as the location for
charging. Do not ride in the rain without
the battery inserted in order to keep the
battery connectors clean and dry.
Make sure that the battery is in sound
condition with no corrosion, cracking,
or other damage before using it or
charging it. Do not open, disassemble,
or crush the battery. Do not use a
defective battery or charger.
Warning: Keep the battery and charger out of
the reach of children. Use of any battery but
a genuine Cowboy battery presents a serious
safety hazard. New batteries can be ordered
with us directly. Dispose of used batteries at
your local recycling center. The battery pack
must not be stored below -4°F or above 140°F;
we recommend storing at room temperature.
Never place the battery pack near a source of
direct heat, such as heater or oven. Be careful
not to drop the battery pack and do not attempt
to open it. If you have any doubts, contact
Customer Service for more information.
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