Cowboy Cross - Battery Care

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Battery care
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Your battery range as indicated in
our companion app, is continuously
evolving and always depends on
the riding conditions. The best
autonomy is typically achievable
with a new battery, minimal wind,
a consistent speed on a good
asphalt road, a load of 75Kg and
a outside temperature of 20°C.
The following factors can impact
autonomy:
Your environment
Temperature – Colder
surroundings make your battery
drain faster. During the winter it’s
best to store your battery inside
to maximise its performance.
Terrain – Your range will be lower
if you take steep hills than if you
stay on flat roads. Poor quality
roads, gravel and uneven forest
paths also drain the battery faster
than good tarmac.
Wind – The stronger the headwind,
the shorter the range.
Your bike set-up
Ride mode – With AdaptivePower™,
you can change your motor
assistance level in your ride
settings. You'll consume around
25% less battery when switching
from Adaptive to Eco.
Weight – The more load your bike
has to carry the faster your battery
will drain.
Age – Batteries slowly lose
capacity over time, so your range
is expected to slowly decrease
as the bike ages.
Tires – An under-inflated tire will
have a higher contact surface with
the ground, leading to more drag
and less range.
Storage – Avoid leaving your
battery on zero charge for
prolonged periods. This will
negatively and permanently affect
the battery capacity. If the battery
is left on zero charge for multiple
weeks, it could enter Deep
Discharge mode which is a
necessary battery safety
precaution. Once this mode is
activated, the battery will need to
be replaced, which is not covered
under warranty and will incur
additional costs.
You the rider
Riding style – Cruising at a
constant speed consumes less
power than frequently accelerating
and decelerating.
Protect your source
of power
Your battery self-learns in order
to improve the accuracy of its
estimations any time you
discharge the battery when the
power level is low (7% power
remaining ) and you charge it fully
afterward. It’s normal for the
battery percentage displayed in
the app to be inaccurate for your
first few rides. The LEDs on the
cockpit of the Performance
models offer an extra way of
gauging your battery level.
When the last LED is blinking,
it's definitely time to recharge.
Charge the battery indoors
between 10°C and 25°C on a
non-flammable surface using the
charger from the accessories box.
Do not expose the battery or
charger to full sun, moisture, or
water during charging. Keep the
battery away from fire and heat.
We recommend charging the
battery during the day and in dry
rooms fitted with smoke detectors.
Do not ride in the rain without the
battery inserted to keep the
battery connectors clean and dry.
Make sure that the battery is in
sound condition with no corrosion,
cracking or other damage before
using it or charging it. Do not open,
disassemble or crush the battery.
Do not use a battery or charger
that is defective.
Keep the battery and charger out
of reach of children.
Long live your battery
Battery life in general is described
as the number of cycles it takes
to arrive at 60% of the original
battery capacity in ideal
conditions. For Cowboy this would
be 500 cycles. Note that lithium
ion batteries such as yours have
no memory effect. Therefore you
can charge your battery after
every ride.
To maximise the lifetime of your
battery:
• Avoid leaving it fully discharged
for prolonged periods.
• If you plan to not use your bike or
longer periods of time, remove
the battery from the bike, fully
charge it, store it in a dry
environment room temperature
(between 10°C and 25°C) and
charge your battery every 6-8
weeks. This is to prevent the
battery from going into 'deep
discharge' mode, which is a
necessary battery safety
precaution. Once this mode is
activated, the battery will need to
be replaced, which is not
covered under warranty and will
incur additional costs.
• The battery pack should be
stored at room temperature.
Avoid exposing the battery
pack to direct sunlight on
warm summer days.
• Make sure that the battery gets a
full discharge-to-charge cycle at
least once every two months.
Caution: Inserting anything other
than a genuineCowboy battery
presents a serious safety
hazard. New batteries can be
ordered with us directly. Dispose
of used batteries at your local
recycling centre. The battery pack
must not be stored below -20°C or
above +45°C and we recommend
it be stored at room temperature.
Never place the battery pack near
sources of direct heat such as
heaters or ovens. Be careful
not to drop the battery pack and do
not attempt to open it. If you have
any doubts, contact customer
service for more information.
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